The Consumer Dispute Representative monitors disputes from consumers or partners, investigates issues, tracks progress, provides reports to management, and communicates updates effectively.
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What We'll Bring:
Consumer Dispute Representative- Able to help Operations in resolving consumer disputes.
What You'll Bring:
Consumer Dispute Representative:
- Dispute Representative will monitor and acknowledge disputes coming from consumers or 3rd party partner regarding the credit report they received from us.
- Dispute Representative should be able to investigate and provide resolution to the consumers or 3rd party partner within the given TAT.
- He or she should be able to track all issues and maintain a common tracker.
- Dispute Representative should be able to provide reports every month to management to know the status of the task.
- He or she should be able to think and provide process improvement for the betterment of the work
- Dispute representative should always coordinate with the consumer or 3rd party partner to provide updates and status via email or call.
- Should be good in analyzing issues in order to produce a good result.
- Should have a good interpersonal skills.
- Should provide quality work and within TAT with minimal to no assistance
Impact You'll Make:
- With at least 1-2 years of experience handling dispute and consumer-experience
- Prior experience supporting Financial Industry/Services
- With strong analytical thinking, hard working, good interpersonal skills
- Should be able to communicate with the members and consumer fluently and able to create business type of email response.
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
TransUnion's Internal Job Title:
Rep I, Consumer Operations Support
TransUnion Pune, Mahārāshtra, IND Office
6th Floor, Tower B, Panschil Business Park, Vimanaggar, Pune, India, 411014
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