We are seeking a Customer Service Representative to provide exceptional service, handle inquiries, and resolve issues efficiently. Basic Excel skills are required, and knowledge of SAP and accounting is a plus.
Opportunity
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us.
An annual bonus based on company performance.
Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program.
For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you.
This is a Fixed Term Contract Role.
Contract Period- 11 months
Contract can be extended or converted to full-time solely based on performance and business requirements.
Key Responsibilities:1. Customer Service:
- Provide exceptional support and resolve customer inquiries.
- Maintain effective relationships with customers and stakeholders.
- Assist with customer implementations and communicate effectively.
2. Data Management:
- Maintain accurate records of interactions and transactions.
- Use Excel for data management and reporting.
- Prepare and present reports to leadership.
3. Team Collaboration:
- Collaborate with team members and share best practices.
- Participate in team engagement activities.
4. Additional Responsibilities:
- Manage after-sales processes and coordinate with depots and terminals.
- Ensure compliance with international regulations and documentation.
Requirements:
- Experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Basic Excel skills.
- Knowledge of SAP and accounting is a plus.
- Flexible to work in morning and afternoon shifts.
- Strong problem-solving skills and attention to detail.
- Ability to work effectively in a team environment.
- Customer-centric and continuous improvement mindset.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].
