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Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.
Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Learn more about us on our company page.
Where we Work
Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye.
About your skills
Contract Management: You excel at overseeing contract creation, execution, and analysis to ensure compliance, negotiate favorable terms, and mitigate business risks throughout the deal lifecycle.
Sales Operations: You are skilled at optimizing sales processes, supporting cross-functional teams, and aligning deal structuring strategies with broader business objectives.
Order Management: You demonstrate expertise in handling end-to-end order processing, from entry through fulfillment, using systematic approaches to ensure accuracy and efficiency.
Customer Relationship Management (CRM): You leverage CRM systems effectively to track interactions, analyze customer data, and support sales teams in building stronger client relationships.
About this role
The Contract Specialist serves as a trusted partner to the Sales organization, supporting complex deal structuring, non-standard contract scenarios, and end-to-end quote-to-cash (QTC) processes. This role builds on the operational foundation of contract management and focuses on facilitating high-quality deal execution, maintaining process rigor, and optimizing cross-functional workflows. The ideal candidate will be a proactive problem-solver, a process thinker, and a confident liaison between Sales, Finance, Legal, and Revenue Operations.
What you'll be doing
- Serve as the go-to Deal Desk advisor for a designated sales region, guiding sales representatives on optimal deal structures, quoting, and order form creation
- Manage non-standard deal requests such as Amend & Extend, Rip and Replace, Non-Annual Ramp, and Split Billing to ensure alignment with revenue recognition and business policies
- Support the Managed Deals Program by participating in deal reviews and ensuring compliance throughout the approval and booking process
- Act as a subject matter expert on order management processes, ensuring deal structures align with operational capabilities and downstream system dependencies
- Review and route complex deal approval requests, coordinating with Finance, Legal, and leadership for timely resolution
- Identify potential risks related to revenue recognition, approval routing, or booking accuracy, taking proactive steps to remediate compliance gaps
- Collaborate with cross-functional stakeholders to identify and resolve recurring quote-to-cash errors, process bottlenecks, or exceptions
- Conduct user acceptance testing for quote-to-cash system enhancements, providing structured feedback on functionality and business impact
What you'll have
- Experience in Enterprise SaaS, B2B, or related field, preferably in Deal Desk, Order Management, or Finance Operations
- Deep working experience with Salesforce and familiarity with NetSuite or other ERP systems
- Understanding of revenue recognition principles such as ASC 606 or similar frameworks
- Strong attention to detail and analytical skills to identify process gaps and compliance issues
- Excellent communication and interpersonal skills with ability to work effectively across Sales, Legal, Finance, and Operations teams
- Comfort working in high-volume, fast-paced environments with shifting priorities
- Proficiency in Google Workspace or Microsoft Office tools
- Proven ability to support process improvement initiatives and document business logic for team enablement
Application Window
The application window will be open until 14th February 2026 at least. This opportunity may remain posted based on business needs, which may be after the specified date.
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You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on whatever helps you improve. Many people are diving into AI lately, but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. You’ll have the space and tools to experiment, apply, and get better at using AI in practical ways.
You’ll own your work.
We trust people to lead, make decisions, and follow through. You don’t need to wait for permission or layers of approval to have an impact.
You’ll build with others.
We collaborate openly and shape ideas together. Everyone has a voice, and good thinking is welcomed from any direction.
You’ll see your impact.
What you build helps people grow their skills, change their careers, or find a path forward. You’ve got the experience, why not use it to help others gain theirs?
Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together.
Our Benefits Start with UOur benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most. Benefits vary by region, and we encourage applicants to review our Australia Benefits, India Benefits, Ireland Benefits, Mexico Benefits, Turkiye Benefits & US Benefits, pages to get an understanding of some of the benefits we offer. For details on region-specific benefits, please refer to the information provided during the hiring process.
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