Role Overview
You're the bridge between a patient's confusion and clarity. Someone lands on CureMeAbroad with a question"Can I get quality orthopedic surgery abroad for half the cost?"and you're the person who transforms that into a real plan. As a Solutions Consultant, you're the first trusted voice in the patient journey. You qualify leads, understand their medical needs, research the right hospitals and surgeons across our 350+ partner network, and line up treatment consultations (TCs) with the best fit. You're not just gathering information, you're building confidence and trust.
Your core mission: Move qualified leads from "exploring" to "ready for conversation with adoctor."
What You'll Actually Do (Day-to-Day)
Lead Qualification & Intake
● Jump into WhatsApp/chat and understand what patients actually need (their medical history, budget, timeline, fears, priorities)
● Use our AI tools and clinical database to assess case viability
● Identify red flags early (cases we shouldn't pursue) and handle with care and clarity
● Navigate objections and build rapport especially with US and international clients who may be skeptical about offshore care
Research & Treatment Planning
● Dig into our hospital + surgeon database to match patients with the right providers
● Review credentials, outcomes, specializations, pricing models
● Build personalized treatment + cost scenarios so patients understand options
● Present luxury-level service mentality in every interaction (these clients expect excellence)
TC Coordination
● Line up doctor consultations with partner hospitals
● Prepare patients for conversations (what to expect, what to ask, what docs need to know)
● Manage timezones, language preferences, documentation flows
● Handoff to Account Success Lead with everything organized and relationship warm
Patient Communication
● Own the entire pre-sales conversation across channels (chat, WhatsApp, email, calls)
● Explain complex medical + logistical info in a way that feels approachable, not intimidating
● Address objections, manage expectations, build trust
● Make small talk feel natural these conversations aren't transactional, they're relationship-building
● Keep detailed notes so handoff is seamless
Analytics & Optimization
● Track your qualification rates, TC conversion, average time-to-TC
● Spot patterns (which hospitals convert best, which procedures have questions)
● Help the team refine processes based on what you're learning
Success Metrics (What We'll Measure)
● TC Conversion Rate: % of qualified leads → booked consultations
● Time to TC: Days from initial contact → scheduled consultation
● Lead Quality Score: Your ability to qualify the right cases vs. bringing noise
● Patient NPS: How patients feel about you specifically
● Case Complexity Handling: Can you own complex cases (rare procedures, difficult insurance scenarios)?
● Relationship Quality: Feedback on how warm the handoff is to Account Success Lead
What We're Looking For
Required:
● 2+ years in customer-facing roles with US or international clients (sales, customer success, patient advocacy, support something where you own the relationship)
● Experience with luxury or premium service environments (high-net-worth clients, exclusive services, concierge roles)this is how we position ourselves
● Ability to understand medical/clinical info quickly (you don't need an MD, but you need to learn fast)
● Natural conversationalist you can make small talk feel genuine, build rapport over chat/call, make people feel heard
● Obsessive about detail and follow-up (patients' lives depend on this)
● Comfortable with ambiguity you'll often be finding answers to questions you've never seen before
● Ability to communicate complex ideas simply (your mom should understand your explanations)
● Comfortable with data and tracking your own metrics
● Timezone flexibility (we serve US, UK, Australia, Germany primarily)
Nice to Have:
● Medical tourism, healthcare, or international patient experience
● Exposure to healthcare systems or medical procedures
● Fluency in languages beyond English (German, Spanish, Turkish especially helpful)
● Founder mentality you don't wait to be told what to do, you find what needs doing
● Experience explaining medical/financial concepts to skeptical audiences
Red Flags We'll Avoid:
● You're looking for a "9-to-5, follow the script" role (this isn't it you'll own this)
● You get frustrated by learning new things constantly
● You see patients as transactions vs. people with real stakes
● You're uncomfortable with international communication styles or timezone demands
● Small talk feels forced or inauthentic to you
Why This Matters
Medical tourism is still confusing and scary for most people, especially US patients used to domestic care. Misinformation is everywhere. Our job is to be the clear-headed, honest voice that says "Here's what's actually possible, here's what it costs, here's who'll do it well." You're literally helping people access life-changing care they couldn't otherwise afford. And you're doing it with the grace and warmth of a true concierge.
