Customer Adoption Manager

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

The Impact of Customer Adoption Manager to Coupa:

The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.

What you will do:

• Develop standard processes within your areas of expertise and champion their adoption.
• Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
• Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
• Engage customers in enlightened business need discussions versus feature/function basics.
• Continually drive customers toward their strategic goal
• Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.
• Understanding best practices and ability to recommend right solutions to the customers across different business verticals.
• Ability to evaluate on-going business problems and effectively communicate impact analysis and drive conversations to develop effective solutions.
• Provide technical, business, and product knowledge in support of driving customer success
• Working directly with customers Coupa Customer Value Manager (CVM) to ensure customer success and using technical knowledge to support the CVM meet the deliverables of the customer’s account plan
• Work towards becoming a Subject Matter Expert (SME) for Coupa core modules Running workshops to provide technical, process and workarounds recommendations based on Coupa domain knowledge.
• Deliver Coupa best practice assessments for customers to drive adoption of the Coupa platform
• Run knowledge share sessions with customers to educate and enhance business process utilizing new and existing product features while aiming to reduce complexity (keep it simple)
• Working with other organizations within Coupa as well as the global Customer Adoption Manager team
• Working with customers to define the scope of a project, activities and key deliverables

What you will bring to Coupa:

• 4+ years’ experience in systems applications consulting, either internally via an IT organization or externally with a consulting firm or software provider.
• Bachelor Degree or equivalent 
• Strongly prefer a background in both S2C, P2P and/or Global Compliance
• Candidates should have extremely strong client management skills and be able to work with customers to execute a change management plan that works towards a rapid, successful go-live procurement, AP and/or expense Management experience is desired, but not required.
• Experience with Softwares as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software.
• Previous consulting experience with the following applications is a solid predictor of success: Ariba, Concur, NetSuite, Basware, OB10, Salesforce.com, Workday, Great Plains, ACT, Oracle, SAP.
• Strong written and verbal English language communications skills.
• Experience configuring and delivering software demonstrations are required.
• Must be able to work in a fast-paced and passionate environment.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.