As a Customer Engineering Specialist, you will analyze and resolve complex product issues, support users, contribute to knowledge articles, and mentor new team members, all while utilizing your technical skills in Python and Java.
We are hiring a Customer Engineering Specialist within our Engineering Support group to help us continue providing world-class support experience to our customers, globally. In this role, you’ll not only be helping our customers identify product issues but also resolving them on the ground including bug fixing & code reviews.
What will you do? 🤔
- Challenge yourself: Go beyond basic troubleshooting, diagnose & fix complex product issues using your Python/Java expertise.
- Empower users: Analyze issue patterns, suggest improvements & uncover new use cases to shape the future of our platform.
- Become the knowledge hub: Craft solutions, enhance processes & contribute to public knowledge articles, guiding users & your team.
- Shape the future of data: Be a key player in revolutionizing how organizations unlock data's true potential.
- Craft knowledge treasures: Contribute to an expansive knowledge base, empowering future data explorers.
- Train and mentor: new team members as we scale our Customer Happiness function
What makes you a match? 😍
- 5+ years into Technical Support at a level closest to engineering (L3 or higher) with strong Python/Java skills.
- Technical Debugging - Code browsing (Python/Java), attaching a code debugger, Log analysis. For e.g.
- Reverse engineer (problem statement to code snippet)
- Run code locally and understand the flow line by line
- Test fixes locally and commit the changes
- Passion for empowering users: Understand their pain points & find solutions that make a real impact.
- Solid computing fundamentals: Master operating systems (Linux), networks, storage, scripting & REST APIs.
- Communication that shines: Clearly explain technical concepts to anyone.
- Cloud-native tech experience (Kubernetes) & cloud platform exposure (AWS, Azure, GCP).
- SaaS & startup environment familiarity.
- Worked as a Software Engineer (bug-fixing and/or feature development)
- Experience leading a technical team.
- Collaborative Team: Work alongside talented, humble individuals dedicated to revolutionizing data team experiences globally.
- Remote Flexibility: Enjoy the freedom to work from anywhere in the world, prioritizing work-life balance.
- Cultural Immersion: Immerse yourself in a culture that values learning and knowledge-sharing.
Preferred:
What you will get?
Join the Atlan revolution and unleash your potential as a Customer Engineering Specialist.
Top Skills
Java
Python
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