Support customer and product marketing communication by organizing feedback, product questions, and feature requests; drafting customer communications; maintaining help-center and knowledge resources; creating product updates, FAQs, release notes, and education content; identifying recurring questions and knowledge gaps; and summarizing customer insights to improve communication and product adoption.
lThe intern will support clear communication between Customer Experience, Product Management,
Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing
communications.
Key Responsibilities
Requirements
Help align CX and Product Management teams by organizing customer feedback, product questions,
and feature requests.
Draft and update customer communications through Intercom, email, in-app messaging, and help-
center content.
Support product marketing materials such as product updates, FAQs, release notes, and customer
education content.
Identify recurring customer questions and knowledge gaps, and recommend ways to improve
communication and product adoption.
Maintain shared knowledge resources and provide concise summaries of customer insights to internal
teams.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
