Lucidya Jobs

Customer Marketing &amp Product Marketing Knowledge Intern

Lucidya

Customer Marketing &amp Product Marketing Knowledge Intern

Posted Yesterday

Be an Early Applicant

Remote

Hiring Remotely in India

Internship

Remote

Hiring Remotely in India

Internship

Support customer and product marketing communication by organizing feedback, product questions, and feature requests; drafting customer communications; maintaining help-center and knowledge resources; creating product updates, FAQs, release notes, and education content; identifying recurring questions and knowledge gaps; and summarizing customer insights to improve communication and product adoption.

The summary above was generated by AI

lThe intern will support clear communication between Customer Experience, Product Management,

Marketing, and customers by organizing product knowledge, customer feedback, and customer-facing

communications.

Key Responsibilities

Requirements

 Help align CX and Product Management teams by organizing customer feedback, product questions,

and feature requests.

 Draft and update customer communications through Intercom, email, in-app messaging, and help-

center content.

 Support product marketing materials such as product updates, FAQs, release notes, and customer

education content.

 Identify recurring customer questions and knowledge gaps, and recommend ways to improve

communication and product adoption.

 Maintain shared knowledge resources and provide concise summaries of customer insights to internal

teams.

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