Job Description
Bei JPMorgan & Chase Co. verfolgen wir das Ziel, unsere Kunden:innen mit innovativen Produkten und Services im digitalen Privatkundengeschäft zu begeistern. Wir bieten dir die Möglichkeit, bei einem der größten Finanzdienstleister der Welt in einem dynamischen Umfeld zu arbeiten, direkt im Zentrum von Berlin.
Als Customer Service Advisor - Beschwerdemanagement bist du Teil unseres Banking Operations Teams und hilfst uns effektiv Kundenbeschwerden nachzufolgen und ein außergewöhnliches Kundenerlebnis zu garantieren.
Deine Aufgaben
- Entgegennahme und Bearbeitung von Beschwerden von Kunden und Aufsichtsbehörden in Deutschland.
- Hierbei erarbeitest du Lösungen zu komplexen Kundenanfragen eigenständig sowie in enger Zusammenarbeit mit internen Fachabteilungen.
- Gestalte ein einzigartiges Kundenerlebnis, das fair, konsistent und transparent ist und stelle jederzeit einen außergewöhnlichen Kundenservice sowohl telefonisch als auch schriftlich sicher
- Agiere als Fachexperte in der Beschwerdebearbeitung
Das bringst du mit
- Du hast Berufserfahrung im Beschwerdemanagement eines Finanzinstituts im deutschsprachigen Markt.
- Du hast eine abgeschlossene Bankausbildung oder eine vergleichbare Ausbildung.
- Du verfügst über sehr gute Deutsch- und gute Englischkenntnisse.
- Du verfügst über ausgezeichnete Kommunikationsfähigkeiten in Wort und Schrift.
- Du vermittelst unseren Kund:innen das Gefühl, geschätzt und gehört zu werden, und bist in der Lage, ihre Probleme zu lösen.
- Du hast Kenntnisse der relevanten regulatorischen Vorschriften.
Customer Service Advisor - Complaints Management (all genders)
Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide?
Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we're looking for passionate Complaints Management Specialists.
As a Customer Service Advisor - Complaints Management n our Banking Operations Customer Service department, you will help us effectively resolve customer complaints and create an exceptional customer experience.
Job responsibilities
- Receive and process complaints from customers and regulatory authorities in Germany
- Develop solutions to complex customer inquiries independently and in close cooperation with internal specialist departments.
- Create a unique customer experience that is fair, consistent and transparent and ensure exceptional customer service at all times, both by phone and in writing
- Act as a specialist in complaint processing
Required qualifications, capabilities and skills
- Experience in complaint management at a financial institution in the German-speaking market.
- Completed banking apprenticeship or comparable education
- Fluent written and spoken German and conversational level of English
- Excellent written and spoken communication skills
- Ability to make our customers feel valued and heard, and you are able to solve their problems.
- Knowledge of the relevant regulatory requirements
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
