SciPlay seeks a Customer Service Representative with 2-5 years of experience in gaming. Responsibilities include email/chat support, resolving technical issues, and product knowledge expansion.
SciPlay is a leading developer and publisher of digital games on mobile and web platforms, providing highly entertaining free-to-play games that millions of people play every day for their authenticity, engagement and fun.
SciPlay currently offers nine core games, including social casino games Jackpot Party Casino, Gold Fish Casino Slots, Hot Shot Casino and Quick Hit Slots, and casual games MONOPOLY Slots, Bingo Showdown, 88 Fortunes Slots, Backgammon Live and Solitaire Pet Adventure with offices all over the world!
Position Summary
Total years of work exp: 2-5 years
Preferred from Gaming companies
Support Type: Email / Chat
- Strong verbal and written communication skills.
- Has knowledge of concepts, practices, and procedures about technical and customer support and troubleshooting software and operating systems.
- Resolving conflicts and interpersonal skills
- Quality focus
- Working knowledge of Microsoft office products
- Product & market knowledge, a willingness to expand one's knowledge by learning game-specific issues and potential fixes for an extensive library of existing products.
- The ability to explain complex technical terms in the simplest form to assist customers with questions/troubleshooting in areas in which they may not be familiar.
- Basic web and server coding preferred but not required
- Casino/slot gaming experience and expertise
- Strong problem solving skills
Top Skills
MS Office
Similar Jobs at SciPlay
Gaming • Marketing Tech • Mobile • Software • App development
The Senior Configuration Engineer ensures timely launch of in-game events and promotions, performs testing, and collaborates with the game team to resolve issues.
Top Skills:
HansoftJIRAMySQLNoSQLRally
Gaming • Marketing Tech • Mobile • Software • App development
Develop mobile games, focusing on high performance and scalability. Participate in design discussions, debugging, and documentation.
Top Skills:
C#C++JavaUnity
Gaming • Marketing Tech • Mobile • Software • App development
Conceptualize and execute in-game art and promotional assets end-to-end. Collaborate with Art Lead, LiveOps, tech, and animation to create cohesive, playable designs. Maintain visual consistency, adapt to multiple art styles, apply UX/UI and typography principles, meet tight deadlines, and iterate with feedback across in-house and remote teams.
Top Skills:
Adobe Creative SuiteAdobe IllustratorAdobe PhotoshopAi Tools
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
