Adobe Logo

Adobe

Customer Success Account Manager

Posted 2 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in India
Junior
Remote
Hiring Remotely in India
Junior
As a Customer Success Account Manager, you'll develop relationships with Adobe customers, drive upselling, manage opportunity pipelines, and collaborate with teams to resolve customer issues.
The summary above was generated by AI

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!


 

What you’ll do as a CSAM • Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions. • Create a value-based relationship with new & existing North American Adobe SMB customers. • Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails. • Execute Marketing Qualified Leads with a defined SLA to maximize Revenue. • Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. • Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc. • Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Top Skills

Adobe Creative Cloud
LinkedIn
Various Customer Management Systems
Zoominfo

Similar Jobs

25 Days Ago
Remote
India
Mid level
Mid level
Artificial Intelligence • Digital Media • Marketing Tech • Software
The Customer Success Account Manager assists customers post-sales by optimizing product experiences, identifying upsell opportunities, and building relationships with key decision-makers.
Top Skills: Adobe Creative CloudAdobe Sign
25 Days Ago
Remote
India
Mid level
Mid level
Artificial Intelligence • Digital Media • Marketing Tech • Software
The Account Manager will manage relationships with large customers, drive revenue growth through upselling, and ensure customer satisfaction by providing tailored solutions and support.
Top Skills: Adobe AcrobatAdobe SignCreative CloudSaaSStockSubstance
An Hour Ago
Remote
Hybrid
Bengaluru, Karnataka, IND
Senior level
Senior level
Cloud • Fintech • Information Technology • Machine Learning • Software • App development • Generative AI
The Customer Success Manager partners with account managers to drive customer success, optimizing financial processes and digital transformation through consulting and innovative solutions. Responsibilities include stakeholder engagement, process assessment, and delivering tailored improvement strategies.
Top Skills: BlacklineGainsightSalesforce CRM

What you need to know about the Pune Tech Scene

Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account