Support portfolio-level customer success through data-driven monitoring of engagement and usage, identify churn risk, run engagement experiments, assist renewal readiness, build dashboards, and produce strategic portfolio insights.
Sprinto is an AI-native GRC platform that helps organisations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, Sprinto combines scale with expertise to deliver trust and compliance. Backed by top-tier investors such as Accel, Elevation, and Blume Ventures, we’ve raised $31.8M in funding to fuel our mission. Trusted by leading organisations including Whatfix, Anaconda, Ultrahuman, WeWork, AI Foundation, and HackerRank, Sprinto supports 300+ integrations and 200+ global security standards, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS.
Founded in 2020 by second-time entrepreneurs Girish Redekar and Raghuveer Kancherla, Sprinto is recognised as a Leader on G2 in Compliance Automation and has been named a LinkedIn Top Startup multiple years in a row.
Sprint With Sprinters
At Sprinto, your work has purpose and your life has space. We are a workplace where you’re empowered to execute on your most ambitious ideas and deliver your best output in a fast-paced, innovative, and supportive environment.
Joining Sprinto means you will never run alone; you will always have the freedom to take your shot and the support to go farther than you imagined.
The Role
Are you ready to make a meaningful impact in a fast-paced, high-growth B2B SaaS environment? We are looking for high-potential UG and PG students to join our Customer Success Analyst – Portfolio Intelligence Track through a 6-month Accelerator Program with a PPO opportunity.
In this role, you will operate at the intersection of Customer Success, Analytics, and Revenue Strategy. You will gain exposure to how a SaaS company retains and grows revenue at scale by identifying risk signals, improving customer engagement, and contributing to renewal and expansion outcomes.
This is an opportunity to build structured thinking, commercial awareness, and portfolio-level ownership early in your career while working in a remote-first, innovation-driven environment.
Responsibilities
- Ownership of Portfolio Intelligence:
- Monitor customer engagement and product usage signals to identify early risk indicators and prioritise accounts using structured frameworks
- Revenue Retention & Renewal Support:
- Support renewal readiness initiatives by identifying churn patterns and assisting in strategies that improve Gross Revenue Retention (GRR)
- Engagement & Revival Initiatives:
- Design and execute structured engagement experiments to improve account activity and customer outcomes
- Portfolio Reviews & Strategic Insights:
- Prepare portfolio summaries and present prioritisation logic, risk segmentation, and action plans
- Systems & Process Contribution:
- Assist in building dashboards, lifecycle triggers, and scalable mechanisms that improve customer success operations
Requirements
- Strong analytical thinking and structured problem-solving ability
- Comfort working with data and identifying patterns
- Clear written and verbal communication skills
- Bias for action and ownership mindset
- Comfort working in a fast-paced, remote environment
- Preferred (not mandatory):
- Exposure to SQL, dashboards, or analytics tools
- Curiosity about SaaS metrics such as retention, churn, and NDR
- Interest in cybersecurity, compliance, or B2B SaaS environments
CX_POD
Top Skills
Analytics Tools
Dashboards
SQL
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