At AlgoSec, what you do matters!
Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.
Join our global team, securing application connectivity, anywhere.
We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally.
We are hiring a Customer Success Associate for our Scaled Program to join our Customer Success Team.
Our Scaled Program delivers value to customers through a one-to-many approach that leverages defined playbooks, content delivery, and the right level of automation. In this role, you will identify opportunities to implement scalable initiatives that accelerate time-to-value and improve retention—defining critical metrics and triggers for digital customers, and engaging internal teams when additional support is needed.
Reporting to: VP, Global Customer Success Location: Gurugram, India (Hybrid)
Direct employment
Responsibilities:
- Manage a large volume of customers in the scaled segment, driving engagement through a one-to-many approach.
- Segment customers based on product usage, adoption stage, and other metrics to design targeted engagement strategies.
- Coordinate and execute digital-first programs (emails, webinars, playbooks, office hours, communities) to accelerate time-to-value and improve adoption.
- Monitor customer health and define critical triggers (e.g., low usage, poor NPS) to identify accounts requiring intervention.
- Partner with internal teams (CSMs, Support, Product, Marketing, Sales) to route customers to the right resources and ensure timely follow-up.
- Track and report on the effectiveness of scaled engagement (open rates, webinar attendance, adoption trends, retention metrics).
- Contribute to the ongoing improvement of the Scaled Program by testing new initiatives, automating repeatable processes, and optimizing outreach.
Requirements
Requirements:
- 2-5 years of experience in a Customer Success Associate role, or related marketing role within a SaaS environment.
- Strong written and verbal communication skills
- Excellent English proficiency
- Highly organized, detail-oriented, and capable of managing multiple programs and customer segments simultaneously.
- Customer-focused with a proactive and collaborative approach.
- Comfortable working independently in a fast-paced, global environment, including flexibility to cover US time zone.
Advantages:
- Experience with Salesforce, Gainsight or other Customer Success Platforms.
- Experience running campaigns, webinars, or other digital engagement initiatives.
