Customer Success Associate

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
What you'll bring:

• Act as the first point of contact for customers, addressing queries, technical issues, and feature requests.
• Collaborate with client teams to understand their business use cases and help configure solutions accordingly.
• Debug issues by analyzing logs, database entries, and application behavior.
• Write and optimize SQL queries and Stored Procedures to extract or manipulate data as needed.
• Support API integrations by testing, monitoring, and troubleshooting RESTful services.
• Work on cloud-based platforms, primarily AWS and use services like S3, IAM, Lambda, Redshift, SNS, Glue, etc., as part of customer solutions and support.
• Document client interactions, common issues, and solution steps for internal and external reference.
• Work closely with product and engineering teams to escalate and resolve complex issues.
• Contribute to building a knowledge base and improving support workflows.
• Client-first mentality
• Intense work ethic
• Collaborative spirit and problem-solving approach

How you'll grow:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proficiency in SQL
• Basic understanding or hands-on exposure to AWS services such as S3, Lambda, Redshift, SNS, Glue, etc.
• Familiarity with working with APIs, including testing and debugging RESTful endpoints.
• Strong analytical and debugging skills.
• Excellent verbal and written communication skills.
• Ability to work collaboratively in a client-facing role.
• A proactive mindset with a willingness to learn and grow in a fast-paced environment.
• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions
• Fluency in English
• Client-first mentality
• Intense work ethic
• Collabrative spirit and probelm-solving approach

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you'll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in India , visit ZS India office locations | Where we work | ZS .
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com