Onboard customers, serve as the primary account contact, drive platform adoption and value delivery, monitor customer health, resolve support questions, gather product feedback, maintain long-term engagement, and identify upsell opportunities.
Ensuring customers (companies using Proof-of-Skill for hiring) have a smooth onboarding experience, get maximum value from the platform, and stay engaged long-term.
Skills: Communication, empathy, product knowledge, startups/hiring ecosystem, Google Sheets/CRM/support tools.
Responsibilities: Onboard new customers, primary point of contact for accounts, ensure product value delivery, collect feedback, track health metrics, handle support queries, identify upsell opportunities.
This is a remote position.
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What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
