Own customer success across an assigned city, including clinic launch events, onboarding, staff training, workflow configuration, engagement, retention, institutional partnerships, screening camps, and community outreach. The role requires regular interaction with dental clinics and healthcare stakeholders, on-site presence, and territory-level ownership of client relationships and performance targets.
Role: Customer Success Executive
Function Customer Success
Reports to Customer Success Lead
Team: Post-Sale / Retention
Locations: Pune, Chennai, Delhi, Bangalore, Jaipur, Kanpur, Calicut
ABOUT SCANO
scanO AI is an AI-powered oral health screening platform backed by the Google for Startups Accelerator. Built on a dataset of over 1.5 million expert-labelled scans, our technology detects 40+ oral conditions and is deployed across 1,000+ clinics in 9+ global markets. We are a profitable, founder-led company headquartered in Pune, with operations across India, the UK, UAE, South Africa, and Singapore.
THE ROLE
This is a city-level ownership role. You are the face of scanO in your geography, responsible for activating every new clinic that comes on board, keeping every existing client engaged and scanning, and growing scanO’s presence through on-ground events, institutional partnerships, and community outreach. You own every client relationship in your territory, end-to-end.
WHAT YOU WILL OWN
Clinic Activation and Launch
• Inauguration support: Coordinate and execute clinic launch events for new scanO Air installations. Manage logistics, invitations, and on-site presence to ensure every new clinic goes live with visibility and momentum.
• Onboarding and training: Conduct structured onboarding sessions via Zoom, Google Meet, or in-person for doctors, administrators, and clinic staff. Drive first scan within the first week of deployment.
• Workflow configuration: Adapt the platform to how each clinic actually operates, from a single-chair practice to a multi-location enterprise group.
COMPENSATION
• Fixed base: Rs. 20,000 per month.
• Performance incentive: Up to Rs. 6,000 per month, paid monthly against three targets: active clinic rate, institutional partnerships closed, and screening camps executed. Targets reset each month. No cap on the partnership incentive
• Total CTC at target: Rs. 26,000 per month (Rs. 3,12,000 per annum). Exceptional performers who exceed all targets consistently will be reviewed for base revision at the 6-month mark.
• Travel reimbursement: Actual fuel or transport costs reimbursed for travel within your assigned territory, up to a defined monthly ceiling. Outstation travel above 100 km requires prior approval and is reimbursed separately.
WHAT YOU GET
• Real exposure: AI hardware, SaaS, and community healthcare delivery, all at once. You will understand this business end-to-end faster than anywhere else.
• Growth path: Customer Success Executive to Customer Success Manager to Territory Lead. We promote from within.
• Mission: Preventive dental screening reaches patients who would otherwise never get a diagnosis. Your on-ground work has a direct clinical outcome.
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What you need to know about the Pune Tech Scene
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