Customer Success Manager - North America

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in Pune, Maharashtra
Remote
Mid level
HR Tech • Information Technology • Software
The Role
As a Customer Success Manager, you will develop strong relationships with named accounts to drive customer engagement and retention. You'll monitor product adoption, collaborate with internal teams, and provide insights to support customer business objectives and growth opportunities.
Summary Generated by Built In

Customer Success Manager - North American Region

India - Remote

Shift timing - 6 PM to 3 AM IST

What do we do?

We’re at the forefront of one of the most exciting evolutions of our generation - remote employment. No longer do employers have to hire limited to geographies, and no longer do employees have to worry about proximity to work and daily commutes. Today, companies can hire the best talent they can find, anywhere in the world. However, they need digital solutions to help them streamline the process, invest in engagement and build world-class teams, globally.

We are Multiplier! Our global employment platform empowers companies to contract staff all across the world, while managing the complexities of local compliance, labor contracts, payroll, benefits and taxes - all from one software system. It’s a game changer!

We’re on a mission to impact economies of scale, and disrupt the traditional employer of record (EOR) space. We’re backed by some of the best in the game (Sequoia, DST, and Tiger Global), led by domain level experts, scaling massively, and seeking brilliant like minded enthusiasts to join our team.

What’s the opportunity?

We have built a vibrant and loyal customer base across different industries, sectors and geographies. Our business has grown 10x in 2022 and will grow again 3x in 2023, and we are in the process of building a world-class customer experience org to help us get there. Our CSMs are responsible for building strong, outcome-based relationships with our named accounts, enabling them to expand their international footprint and grow revenues from those accounts moving forward. 

As a CSM, you’ll be reporting to the Regional Head - CX and working closely with your peers and cross-functional stakeholders. Process, creativity, curiosity and tenacity will be critical to our/your success in this role.

What you'll do:

  • Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier
  • Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement
  • Partner closely with internal teams, including Sales, Product, Operations and Engineering, to deliver the best customer experience to drive growth and retention 
  • Be the voice of our customers to our Product team, synthesizing feedback received and offering informed opinions and solutions, to help shape our product roadmap
  • Understand the needs of our customers across industries and tiers, and design solutions to meet those unique business needs
  • Identifying growth opportunities within your portfolio

You’ll be successful if:

  • You are customer obsessed, always putting our customers first and being there for them every step of the way
  • You are experienced in building and nurturing customer relationships, ensuring to meet customer and business goals
  • You are able to explain complex topics in easy and concise language and have excellent communication and writing skills
  • You are organized, detail-oriented, are able to prioritize and perform well under pressure, helping you to stay on top of a larger book of customers
  • You have a positive attitude, are self-motivated and resilient, adapting easily to change in our high-growth start up environment
  • Previous experience of working in customer success/service, a background at a HR SaaS company or experience in working remotely are all a plus!

What are we looking for?

  • Min 5 to 8 years of Customer facing experience (ideally within B2B SaaS or HR)
  • Min 2 to 3 years in a Customer success/ Account Management role
  • Min 2 of the last 3 years overachieving goals and targets
  • A people-first, and growth mindset
  • An affinity to work (thrive!) as a remote employee, within a fast-growth business, and an incredibly explosive sector
  • The ability to work independently, problem-solve proactively, and collaborate effectively
  • Comprehension of value-based sales
  • Discipline in Account Planning, Forecasting, and Quota Attainment
  • Comfortable to work in NAMER shift timing (6 PM to 3 AM IST)

If you are a highly motivated and results-oriented professional with a passion for driving revenue growth in the HR Tech industry, we would love to hear from you. 

Equal Employment Opportunity

Multiplier is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Please note that this job description is a general overview and responsibilities may evolve as the company grows and adapts to changing market conditions.


The Company
HQ: New York, New York
563 Employees
On-site Workplace
Year Founded: 2020

What We Do

Multiplier is a leading global employment platform that makes it easy for companies to employ teams internationally. Its proprietary technology simplifies the employment process by managing the complexities of local compliance, labour contracts, payroll, benefits and taxes.
We enable companies to manage their distributed teams via a simple dashboard while taking responsibility for local labor law compliance on their behalf. We are passionate about creating a world where people can get a job they love, without having to leave the people they love.

Similar Jobs

ANKA Logo ANKA

Bilingual Customer Success Manager ( FR/EN)

eCommerce • Retail • Consulting
Remote
8 Locations
125 Employees

Skillsoft Logo Skillsoft

Coaching Customer Success Manager

Artificial Intelligence • Consumer Web • Edtech • HR Tech • Information Technology • Software • Conversational AI
Remote
India
2900 Employees

Cymulate Logo Cymulate

Customer Success Manager

Information Technology • Sales • Software • Cybersecurity
Easy Apply
Remote
Mumbai, Maharashtra, IND
200 Employees

Similar Companies Hiring

CrowdStrike Thumbnail
Security • Sales • Information Technology • Cybersecurity • Cloud
Austin, TX
10000 Employees
Biz2Credit Inc. Thumbnail
Software • Other • Fintech • Financial Services • Analytics
New York , NY
580 Employees
Zocdoc Thumbnail
Telehealth • Software • Information Technology • Healthtech
New York, NY
715 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account