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Bosch Group

Customer Success Manager

Posted 23 Hours Ago
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Pune, Maharashtra
Senior level
Pune, Maharashtra
Senior level
The Customer Success Manager oversees translation and technical writing projects, ensuring quality delivery from start to finish. This involves managing tasks assigned to translators and external agencies, collaborating with various teams, optimizing tech tools, and maintaining stakeholder relationships for smooth localization processes. They also manage project budgets and report on localization progress.
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Company Description

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Job Description

Overseeing the translation and Technical writing projects from start to finish.

Overseeing all tasks assigned to translators and external agencies involved in the translation process, thereby ensuring quality delivery.

Collaborating with other teams involved in the LocalizationConduct 

  1. process ranging from legal, product, and marketing to IT.

Researching the global marketBuild and maintain relationships with key stakeholders across the organization to facilitate smooth localization processes.

and identifying gaps and opportunities to leverage for growth.

Manages the budget allocated to the localization process, pays external agencies such as translation agencies, and keeps track of the budget.

Keep accurate track of the localization process and report progress to company stakeholders.

Optimization of tech tools such as

  1. Serving as a quality assurance personnel and ensuring the standard of the content is maintained through the translation process.
  2. Develop and implement


Qualifications

Education: Bachelor’s degree in Translation, Linguistics or a related. StrongStrong analytical skills and experience with data-driven decision-making. Excellent communication and interpersonal skills, with the ability to work effectively in a cross-functional team environment. Fluency in English; understanding of localization processes and best practices. Excellent project management skills, with the ability to manage multiple projects simultaneously. field. Advanced degree preferred.

Additional Information

10-15 years

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