Manage customer success by serving as the primary contact for technical questions, developing success plans, and securing contract renewals while enhancing customer relationships and performance.
Make Your Mark
Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.
With world-class clients we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner, G2 and Glassdoor, our clients and employees have let us know what they love about us.
WHAT YOU WILL DO:
- Act as the main point of contact for customers regarding technical queries, onboarding, and escalations. Collaborate closely with Support, Product Management, and other internal teams to ensure seamless customer experiences.
- Guide new customers through setup, configuration, and initial use of the Cymulate platform.
- Assist customers in developing tailored success plans that define critical goals and key performance indicators (KPIs). Provide strategic guidance to help achieve these objectives and regularly report progress both internally and externally.
- Identify and drive opportunities to expand Cymulate’s adoption across customer organizations, aligning platform capabilities with evolving business needs.
- Partner with Cymulate’s Account Management teams to support contract renewals and identify opportunities for account expansion.
- Lead proof-of-concept (POC) initiatives for upsell opportunities and actively participate in presenting pilot results, Quarterly Business Reviews (QBRs), and Annual Business Reviews (ABRs) with key accounts.
- Act as the voice of the customer internally, sharing insights with product and engineering teams to improve the platform.
- Conduct webinars, workshops, and one-on-one sessions to educate customers on new features and use cases.
WHAT YOU WILL HAVE:
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field (MUST have Cyber security background).
- Strong understanding of cybersecurity concepts (e.g., SIEM, EDR, XDR, MITRE ATT&CK).
- Experience in customer-facing technical roles (e.g., SEM, solutions engineering, technical account management).
- Ability to manage multiple accounts and prioritize tasks effectively.
- Familiarity with SaaS platforms and cloud environments.
- Strong knowledge of networking, operating systems (Linux/Windows), and cloud platforms.
- Solid understanding of security concepts, protocols, and best practices (e.g., firewalls, encryption, authentication, threat detection).
- Proven ability to build and maintain strong relationships with technical and business stakeholders.
- Excellent verbal and written communication, capable of translating technical concepts for non-technical audiences.
- Strong organizational skills with the ability to manage multiple accounts and initiatives simultaneously.
- Ability to align technical solutions with customer business goals and security strategies.
- Proactive and resourceful in identifying challenges and proposing effective solutions.
- Comfortable leading executive briefings, QBRs, and technical workshops.
- Experience working cross-functionally with Sales, Product, Support, and Engineering teams.
- Passionate about customer success and acting as their voice within the organization.
Top Skills
Analytical Skills
Cybersecurity
Project Management
Cymulate Pune, Mahārāshtra, IND Office
Pune, India
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