Build and maintain customer success dashboards and reporting systems using data from CRM, support, AI platform, survey, and spreadsheet sources. Clean and unify datasets, track SLAs and KPIs, automate recurring reports, identify trends and root causes, and provide actionable insights to customer success leadership. Document data sources, metric definitions, and dashboard logic while partnering with analytics, product, engineering, and account teams.
Your Career, our Future—Together.
What You'll Do
What You'll Bring
Workplace & Compensation
Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.
The OpportunityCustomer Success Operations Analyst is responsible for ensuring that customers have a positive experience with SoundHound products and services throughout the entire customer lifecycle. The primary goal of an Account Manager is to drive customer satisfaction, retention, and growth.
- Design, build, and continuously iterate a centralized CS command center/dashboard aggregating account health, SLA compliance, CSAT/NPS, escalation volumes, and delivery milestones across all managed accounts.
- Build and maintain dashboards (Power BI, Tableau, Looker, or equivalent — plus custom HTML/JS dashboards where needed) tailored to different audiences (executives vs. operational teams).
- Ingest, clean, and merge data from multiple sources (CRM, support/ticketing systems, conversational AI platform exports, survey tools, spreadsheets) into unified, trustworthy datasets.
- Define, track, and report on SLA/KPI frameworks (uptime, response time, resolution time, containment/escalation rates, CSAT) across a multi-tier client portfolio.
- Reduce manual reporting effort by building repeatable, automated report generation (scripts, templates, scheduled refreshes) rather than one-off manual pulls.
- Go beyond charts — identify trends, anomalies, and root causes in account performance data, and translate them into recommendations for CS leadership and account teams.
- Partner closely with Customer Success Managers, Analytics/Managed Services teams, Product, and Engineering to keep data definitions and reporting logic consistent and accurate.
- Maintain clear documentation of data sources, metric definitions, and dashboard logic so reporting stays auditable and easy to scale.
- 3–5 years of experience in Data Analytics, Business Intelligence, Reporting, RevOps, or CS/Sales Ops (ideallyvwithin SaaS, tech, or managed services).
- Strong hands-on experience with BI/visualization tools — Power BI, Tableau, Looker, or similar (Chart.js/custom HTML dashboards a plus).
- Advanced proficiency in Excel/Google Sheets (pivot tables, complex formulas, data modeling).
- Working knowledge of SQL for querying and joining data from multiple sources.
- Experience building or maintaining dashboards that consolidate multiple data sources into a single reporting view (a “command center,” ops cockpit, or executive dashboard).
- Comfort working with messy, real-world data (CSV/Excel/JSON exports) — cleaning, standardizing, and validating before reporting.
- Strong communication skills — able to translate data into a narrative that non-technical stakeholders, including client-facing leadership, can act on.
- High attention to detail and a bias toward data accuracy and validation before anything is shared externally.
[Replace with applicable location and workplace templated content below, and the compensation templated content below.]
This role is available in India and will be hired into Amelia Global Services, a subsidiary of SoundHound AI.
Let's Start the ConversationJoin SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values—supportive, open, undaunted, nimble, and determined to win—we strive to build breakthrough AI experiences together.
We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.
Discover more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.
***Please beware of agency recruiters falsely stating that they represent SoundHound AI on job posts. Our job post above will note if we are utilizing a specific agency to assist with the search. Our recruiters use @soundhound.com email addresses exclusively.
Similar Jobs
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Maintain books of accounts, close monthly financial records, prepare reports, process invoices, vendor payments, reconciliations, payroll, and employee reimbursements. Manage GST, TDS, income tax, EPF, and ESIC compliance, including filings and reconciliations. Support financial statements, budgets, tax calculations, and client, vendor, banker, and auditor queries using Tally and related accounting systems.
Top Skills:
ExcelGstMS OfficePayroll Processing SoftwareSAPTallyTdsZoho
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Own and build Coursera’s India channel program across universities, government bodies, and public sector enterprises. Recruit and activate partners, develop enablement and compliance frameworks, establish co-sell programs, negotiate agreements, track performance, and conduct partner business reviews. Collaborate with sales, marketing, implementation, and solution consulting teams to generate and close enterprise opportunities, while evaluating new partnerships and leading executive-level partner discussions.
Top Skills:
Gem
Artificial Intelligence • Consumer Web • Edtech • Enterprise Web • HR Tech • Social Impact • Generative AI
Lead enterprise content marketing initiatives across industries and buyer personas. Develop and manage data reports, e-books, videos, articles, webinars, and webpages; create briefs, messaging, and outlines; write and edit content; ensure brand consistency; and coordinate with product, regional, demand generation, customer marketing, sales, and creative teams. Use audience insights, SEO, AI-powered tools, and performance metrics to support full-funnel campaigns and editorial planning.
Top Skills:
Ai-Powered Content ToolsAioGeoSeo
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
