Customer Success Specialist II
Location: Bangalore
Shift:- EST (5:30 P.M IST- 2:30 A.M IST)
Job Description:
Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik’s SaaS products and technology. Optimize. Customer Success Manager will be a key point of contact, a trusted advisor to Rubrik’s customers and partners and works closely with cross functional teams such as Support, Product, Engineering, and other internal teams to deliver value to customers. Come and grow your career in the Cloud Data Management and Data protection space by helping us enable our customers to achieve success.
Essential Duties and Responsibilities:
- Be the trusted advisor for Rubrik’s enterprise customers with a key focus on driving Product activation, adoption of product and features by leverage customer usage analytics and deployment
- Demonstrate thorough understanding of Rubrik’s products and technology solution.
- Provide technical and functional demonstrations to customers and address any challenges
- Leverage insights from the various products and customer behavior analytics to identify predictive indicators of churn and consumption risk and take proactive actions as needed.
- Deliver product tour and support process walk-thru as part of customer onboarding discussion.
- Become familiar with account background, key stakeholders, and their expectations of Rubrik.
- Document all the customer interaction details effectively
- Follow the defined processes and standard operating procedures
- Have periodic check-ins. facilitate product updates and upgrades, road map discussions by strategizing and aligning to the customer business objectives.
- Engage Support and Engineering teams as needed to ensure an optimal Rubrik experience while maintaining a positive relationship with support and engineering teams.
- Be a strong team player through cross team collaboration within Customer Success and with other Rubrik teams.
Desired Skills & Experience:
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- 3+ years in CSM/Account Management or Customer Facing Support Mgmt. Experience
- Experience on Cloud Based/SaaS customer management is preferred.
- Has excellent communication, listening and articulation skills, including verbal, written and presentation skills with the ability to write customer facing updates and root cause documents clearly, simple, and easy to understand.
- Hands-on experience preferred in data analysis on product usage/consumption.
- Strong technical background in Networking, Storage, Backup and Recovery, Cloud solutions (S3, Azure), and Hypervisors (VMware, Hyper-V)
- Proven ability to partner successfully with multiple teams and customers outside their direct influence.
#LI-AS2
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
EEO IS THE LAW
NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
