The Operations Specialist will manage email-based customer support, address customer inquiries, and ensure a positive experience, maintaining partnerships in the restaurant industry.
As the Operations Specialist - Email in the Customer Support Department, they will manage all email-based customer support interactions. They will handle incoming and outgoing emails, resolve customer inquiries and issues, and ensure a seamless and positive customer experience.
Essential Job Functions
- Own and manage a portfolio of top brands in the Restaurant Industry worldwide.
- Work with the top brands to understand their needs and help them with the rollout schedule of our solution across their hundreds of locations.
- Coordinate with partners such as POS companies and third-party platforms such as Uber Eats and DoorDash.
- Set and track account delivery volume and performance.
- Engage with your portfolio to understand opportunities for operational improvement. Relay those opportunities to your leads to help build better features and products.
- Act as the customer’s point of contact, handling inquiries, resolving high-level escalations, and providing solutions promptly.
- Someone who can take full, end-to-end ownership and responsibility of the accounts they are working on and ensure their requirements are met.
Requirements
- 3-5 + years of experience in Project Management and handling large partnerships.
- Experience in handling US customers will be an added advantage.
- Sharp candidate with technical skills and ability to multi-task.
- Strong Attention to detail, organized and analytical, excellent communication and interpersonal skills.
- Knowledge of CRM software like Salesforce, etc.
- Excellent communication skills – both verbal and written.
- Business acumen with a problem-solving attitude.
- Someone who thrives in a very fast-paced, quickly evolving environment.
- Ready to work in India on the night shift with rotational off (5 days working). Candidates must have their own system/work setup for remote work.
Benefits
- Competitive salary
- Awesome work environment at a company with a huge vision
Top Skills
Crm Software
Salesforce
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