Launch Your Next Successful Chapter with Veta Virtual!
Are you tech-savvy, detail-oriented, and great at helping customers solve problems? Veta Virtual is hiring a Customer Support Specialist – E-commerce & Hardware for one of our fast-growing clients in the professional lighting and gear space. You’ll handle customer inquiries, part replacements, and product support — ensuring a smooth, professional experience every time.
🔑 Your Role:
As a Customer Support Specialist, you’ll help customers troubleshoot product issues, manage returns and replacements, and keep support tickets on track. Your day-to-day includes:
Responding to customer inquiries via HubSpot or Zendesk.
Managing part replacements, warranty requests, and shipping updates.
Supporting return processes, including serial number checks and hardware issue documentation.
Communicating clearly and empathetically with customers using a North American tone.
Escalating complex customer support cases appropriately.
Logging your actions clearly and following set workflows.
Working with product images or video attachments for support context.
Meeting a 24-hour first-response time and ensuring high-quality replies.
✅ What You’ll Need:
Fluent written English and strong communication skills.
Experience using help desk platforms (e.g., Zendesk, HubSpot).
Strong internet connection and ability to work with multimedia attachments.
Familiarity with Shopify or e-commerce workflows (e.g., replacements, tax-exempt orders).
Ability to follow SOPs and document actions precisely.
Fast learner with product SKUs and part numbers.
Tech-savvy, organized, and proactive with follow-ups.
Professional, friendly, and customer-first mindset.
🌟 Nice to Have:
Experience in hardware, electronics, or product-based support.
Knowledge of return processes, shipping logistics, or international fulfillment.
Comfort with basic troubleshooting scripts and custom status tracking.
💼 What We Offer:
- 💸 $1,200–$1,400 USD/month, based on experience.
- 🌴 10 paid vacation days, plus U.S. national holidays.
- 💻 100% remote — work from anywhere in Latin America.
- 🚀 Join a growing client in the professional hardware space.
- 🤝 Supportive team and seamless onboarding through Veta Virtual.
Ready to Apply?
If you’re great with people, systems, and solving problems — apply today and start your next chapter with Veta Virtual. We can’t wait to meet you!
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