Serve as first point of contact for users via chat, email, and phone. Troubleshoot issues, document recurring problems, escalate complex cases to other teams, and maintain a customer-first approach. Training provided; no prior experience required.
Job Description
As a Customer Support Specialist, you will be the first point of contact for our users, resolving inquiries via chat, email and phone. You will troubleshoot issues, document recurring problems, and escalate complex cases to relevant teams. We are looking for someone with excellent communication skills, patience, and a customer-first mindset. No prior experience required, training provided.
Job OverviewLocation: Remote
Seniority Level: Junior
Similar Jobs
Artificial Intelligence • Software
As a Customer Support Specialist, you'll provide technical support, build a knowledge base, and drive issue resolution while collaborating with cross-functional teams.
Top Skills:
DatadogIntercomLinearPylonRetoolZendesk
Cloud • Software
The Customer Support Specialist will assist customers with inquiries, manage support tickets, communicate issues, and contribute to the knowledge base.
Top Skills:
HubspotSaaSZendesk
Artificial Intelligence • Healthtech • Information Technology
The Customer Support Specialist will troubleshoot customer issues, train users on the platform, and contribute to support resources while ensuring customer satisfaction and meeting personal and team goals.
Top Skills:
GuruJIRASlackZendesk
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
