Similar Jobs
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An Hour Ago
Fintech • Analytics
The role involves providing technical support for LSEG products, resolving customer issues, maintaining communication, and ensuring high-quality service. Responsibilities include troubleshooting, training, and collaborating with product and engineering teams.
Top Skills:
It SecurityOffice SuiteOperating SystemsRefinitiv ProductsSalesforce
An Hour Ago
Fintech • Analytics
Provide expert technical support for LSEG products, resolving complex customer issues, working with product teams, and maintaining effective client communication.
Top Skills:
It SecurityNetworksOffice SuiteOperating SystemsSalesforce
Artificial Intelligence • Information Technology
As a Technical Customer Support Specialist, resolve complex issues for B2B customers, provide technical support in Mandarin and English, document processes, and identify product gaps to enhance the user experience.
Top Skills:
APIsJavaScriptLlmsPythonTelephony Systems
As a Care Contact Specialist, you will work in the Nokia DAC organization, supporting customers / Nokia users globally. Your main responsibilities are advanced Incident troubleshooting for Nokia DAC Platform and connectivity. Other tasks are related to troubleshooting incidents and upgrade support, and Nokia DAC Care Tier-3 Engineer works closely with colleagues at (customer/Partner) Tier-2 and (R&D/Third party vendor) Tier-4.
Responsibilities- Understanding the nature of the issues, act fast towards the resolution.
- Proactiveness, positive mindset, Logical thinking, able to follow processes
- Ability to escalate the issues in the right direction, Ability to present and explain (Analysis the logs and route to relevant technical team if it’s not resolved.)
- Adapt to environment, Quick learner, Strong and clear in English
- Prioritizing incidents, updating ticketing tools with relevant information.
- Key part is communication flow through regular updates and join customer troubleshooting calls.
- Collecting all required information before raising request with R&D / third party.
- Regular Incident follow up, clearing backlogs.
- Execute Service request and upgrades based on approvals.
Must Have:
- Engineering candidates with good communication and networking skills with 5-8 years of telecom industry experience, with good knowledge of Radio / Core platform
- Knowledge of Linux OS architecture
- Cloud and Linux knowledge, with scripting knowledge, will be added advantages.
- Candidate with Kubernetes, cloud certification (AWS)
Good to Have:
- Candidate with Kubernetes, cloud certification (AWS)
- Prior experience with Nokia Radio / Networking certifications
What you need to know about the Pune Tech Scene
Once a far-out concept, AI is now a tangible force reshaping industries and economies worldwide. While its adoption will automate some roles, AI has created more jobs than it has displaced, with an expected 97 million new roles to be created in the coming years. This is especially true in cities like Pune, which is emerging as a hub for companies eager to leverage this technology to develop solutions that simplify and improve lives in sectors such as education, healthcare, finance, e-commerce and more.
