Customer Unit Head - Vodafone Idea (Vi)

About This Opportunity:
The Market Area South East Asia Oceania & India (MOAI) represents a world of opportunities for us at Ericsson. The rich diversity of cultures and our strong commitment to diversity and inclusion are just a couple of our unique strengths.
5G connectivity will empower a digital transformation that enables public services, organizations, and enterprises to optimize their operations and services.
We are looking for an Executive Leader who is responsible for general and broad managerial tasks within the framework of Ericsson Group Policies and Directives. Securing borderless cooperation, capturing synergies and business opportunities as well as optimizing use of resources. To drive "one Ericsson" implementing market and product strategies securing profitable growth.
You will report to SVP & Head of MA SE Asia Oceania & India. You will have an opportunity to work with several members the Executive Team, Key customers for the CU and respective global units and deliver impact across multiple parts of Ericsson.
What you will do:

• Secure short and long-term profitable business for Ericsson in CU Vi India which looks after our customer Vodafone Idea. Business development and management of Ericsson resources based on fundamental understanding of the customers' business, operations, and objectives.
• Act as a thought leader and position Ericsson as a strategic partner, critical to customer success. Advocate for the customer and partner closely with BA's and Domains; leverage deep connections to influence inside Ericsson to deliver on commitments.
• Manage a business potential of approximately 10-12 BSEK (NS 2026-28) while continuing to grow in new areas. Our current footprint covers domains like Networks & CSS.
• Effectively lead and manage a large team of around 750 people (150 FTE + contract) direct and dotted line resources supporting the CU. Represent Ericsson at external fora. Establish thought leadership and demonstrate complete understanding of local market
• Be a part of the MA leadership team. Contribute to agreeing MA priorities. Have an MA-wide view, while representing the CU Vi.

What you will bring:
Leadership (Including leadership framework competencies / behaviours)

• A credible business leader with solid experience and ability to operate independently. Strong people leadership skills, proven through strong voice results and personal references. Inclusive leadership style to orchestrate full Ericsson organization effectively (domains, common functions etc.).
• Experienced in working with demanding customers. Ability to manage business in developing as well as high-risk countries and drive ethics and compliance adherence throughout the organization
• Able to lead a distributed, diverse, multi-cultural and matrix organization, demonstrated thought leadership and lead sales team in terms of collaboration, accountability and one Ericsson mindset managing cross MA interests effectively.
• Ensure full adherence to Ericsson sales process and ethics & compliance directives, cultural sensitivity, and adaptation
• Lead beyond own function as co-owner and member of the Market Area Leadership Team
• Experience leading large teams, including direct and dotted line reports, and employee and contractor resources. Proven ability to motivate and align large cross-functional, matrixed teams striving towards the same goal.
• Superior analytical and problem-solving skills; solutions-oriented; able to balance short and long-term priorities. Track record of consistently delivering superior business results; decisive and clear thinking. Open to new ideas, accepts challenges and leads with optimism; considers culture and understands how to implement culture change.
• Able to foster a high-energy, customer-centric, performance-driven team. Able to engage and motivate employees, develop, and secure talent; known for building high performing teams.
• Effectively contribute to MA leadership team. Able to make dispassionate choices in MA interest.

Sales/Customer

• Understand & support customer's business ambitions and expectations, proactively looking to build strong customer relationships by setting the agenda for current & future strategies and investments, as well as ensuring smooth deliveries on our projects
• Excellent knowledge of customer's business and challenges across the markets including macro-economic influencers. Work closely with customer to identify new business opportunities, ensuring business growth and profitability with a win-win approach
• Strategic influencer and advisor to C-level (business strategy, technology, roadmap, and growth)
• Deep understanding of operator business processes, including the ability to add value not just to the customer's engineering and IT functions, but to the customer's finance, care, marketing, and strategy organizations. Ability to demonstrate complete understanding or Ericsson portfolio. Strong awareness of the Telco market, global and local trends.
• Experience with a large Ericsson customer is desired. Proven track record of building strong customer relationships. Proven ability to drive out of the box thinking, including understanding, and developing financially complex business models.

To be successful in the role you must also have:
Functional/ Technical Expertise

• Demonstrated technical expertise related to radio and spectrum, and experience advising customers on the best, win-win solution. Extensive experience of Ericsson products and services including broad understanding of new product introductions, building jointly with customer very effective network evolution plans.
• Developed analytical skills; identify trends, inefficiencies, and value realization opportunities.
• Proven experience delivering large network roll-out projects, including experience managing hundreds of sites per week. Proven experience in strategic planning, tactical planning, business, and project management.

Other unique requirements

• Ability to build relationships with new stakeholders, government bodies and ability to handle scale and ambiguity is critical
• Ability to deal with global stakeholders and should have performed a significant and complex customer facing role. In addition to being a strong sales professional, the incumbent needs to be able to guide the domain teams (Networks and CSS) with regards to his customers.
• Ability to work with people of different cultures and background, establish deep personal relationships with customers and DRs and should have led a team of strong and mature sales professionals

Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Mumbai
Req ID: 784362