At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀
- Design, build, and deploy AI-driven tools and workflows to solve business problems and create efficiency & scale for pre- and post-sales teams, including Customer Success, Professional Services, Customer Support, Solutions Engineering and other groups
- Lead and execute strategic initiatives to optimize customer engagement and internal collaboration processes, spanning the entire journey from pre-sales to onboarding through adoption, expansion and renewal
- Identify operational bottlenecks and design scalable solutions by utilizing a mix of process improvements, automation, and AI-driven tools
- Extract business insights from qualitative and quantitative data, identify risks and opportunities and create programs to mitigate long-term issues and drive more revenue and higher customer retention
- Define, analyze, and report on key financial, operational and customer metrics to promote accountability and continuous improvement
- Collaborate cross-functionally with Business Systems, Data & Analytics, Finance, Sales, GTM Ops, Engineering and Product teams (just to name a few!) to deliver impactful solutions quickly
- Drive the adoption of new tools and processes, including AI and automation platforms, to drive productivity
- Promote a culture of continuous testing, learning, and optimization.
- Deep passion and expertise in AI building, with a strong track record of developing tools for customer-facing and revenue-focused teams
- Expert in analyzing large data sets to drive strategy and decision-making, including building spreadsheet models and leveraging business intelligence tools and/or programming languages (e.g., Tableau, PowerBI, SQL, Python, Hex)
- Track record of leading technology-enabled business process transformations, with an emphasis on strategic application of LLM (e.g., ChatGPT, Claude, Gemini) and automation tools and techniques (e.g., Zapier, Make, Retool)
- Strategic thinker with a bias for action—hands-on, scrappy, and able to take projects to the finish line.
- Exhibits extreme accountability and ownership, with an obsession for continuous improvement and mastery of your craft
- Effective at engaging and influencing executive stakeholders, building consensus, and driving collaborative change
- Experience working closely with pre-/post-sales teams is highly preferable (e.g., Solutions Engineering, Professional Services, Customer Support, Customer Success)
- Experience with Salesforce, ClickUp, NetSuite or comparable platforms is highly preferable
- 5+ years of professional experience in a related role
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Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].
