Define CX and design vision, offerings, and POVs for Travel & Hospitality. Build industry-specific solutions and apply expertise in regulated or operationally complex environments (airlines, aviation, payments). Maintain UX/HCI certifications and drive practice and strategy for CX initiatives.
Key Responsibilities
Practice & Strategy
• Define the CX and Design vision, offerings, and POVs for Travel & Hospitality.
• Build industry-specific Experience with regulated or operationally complex environments (airlines, aviation, payments).
• Certifications in UX / HCI (CUA, HFI, IxDF, etc.).
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