Who We Are – MassMutual India
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people
A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business. We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.
Together, we’re stronger.
Job Description
Job Description – PAM Operations Engineer
Role Summary
We are looking for a CyberArk Operations Engineer with 3–6 years of experience in CyberArk or other Privileged Access Management (PAM) tools. The role involves managing privileged/admin accounts, service accounts, safes, platforms, and Active Directory integrations within CyberArk/PAM environments. The candidate will work closely with infrastructure, security, and application teams to ensure secure privileged access management and smooth day-to-day operations.
Experience Required
3–6 years of hands-on experience in CyberArk or any other PAM tool administration, operations, or support.
Key Responsibilities
- Onboard and manage privileged/admin accounts and service accounts in CyberArk or other PAM tools.
- Configure, modify, and maintain safes/vaults and access permissions.
- Add, remove, and manage Active Directory groups and user access associated with safes.
- Perform password management activities including:
- Password reconciliation
- Password changes/resets in PAM tools
- Resetting passwords in Active Directory
- Troubleshoot CPM/password management and reconciliation issues.
- Work with PAM platforms and ensure correct platform assignment/configuration for accounts.
- Manage user access requests and privilege modifications as per approval workflows.
- Monitor PAM operations and resolve day-to-day operational issues.
- Coordinate with application, server, and infrastructure teams for onboarding and access-related activities.
- Ensure compliance with security policies, audit requirements, and operational procedures.
- Support incident resolution and operational troubleshooting related to privileged access management.
- Maintain operational documentation, onboarding procedures, and knowledge articles.
Required Skills & Experience
- 3–6 years of hands-on experience with CyberArk or other PAM solutions.
- Strong understanding of:
- Safes/Vaults
- Platforms
- Password management operations
- Privileged account onboarding
- Service account management
- Experience managing Active Directory users, groups, and permissions.
- Knowledge of password reconciliation and password reset processes.
- Familiarity with access management.
- Understanding of server infrastructure and Active Directory environments.
- Ability to troubleshoot operational and access-related issues in PAM environments.
- Good communication and stakeholder coordination skills.
Preferred Qualifications
- Experience with CyberArk PAS administration/support.
- Exposure to IT security and identity/access management concepts.
- Experience working in enterprise production support or operations environments.
Typical Activities
- Onboarding new privileged accounts and service accounts
- Updating safe memberships and permissions
- Managing AD group access
- Resolving password sync/reconciliation failures
- Supporting audit and compliance requests
- Performing routine operational maintenance in CyberArk/PAM tools
Why Join Us?
We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.
Does this sound like a great fit? Apply today!
