Summary:
We are seeking a Data Migrations Specialist to bring expertise, energy, and value to our team. You excel in technical proficiency and customer experience, ensuring smooth and successful data migration as part of the customer journey. You enjoy building tools, are a troubleshooting pro, and have a strong sense of empathy to understand and exceed the needs and expectations of both employees and customers.
What your team does:
The Data Migrations team at PracticePanther specializes in transitioning customer data from legacy systems into our platform. This involves tasks such as exporting, importing, processing, and cleansing data. Our work revolves around Extract, Transform, and Load (ETL) processes, playing a critical role in delivering a seamless onboarding experience for our customers.
This team is dedicated to enhancing the customer journey, with opportunities to improve processes and develop better tools. Our team is made up of smart, engaged, and collaborative individuals who are passionate about creating an exceptional experience for our customers.
In this role, you will:
- Understand data requirements of the clients and create migration plans
- Write scripts to perform data transformations and validations on imported data: Contacts, Financial Data, Matters/Cases, etc.
- Work with customers to troubleshoot and solve their issues
- Provide superb customer service throughout the data migration process
- Efficiently manage inbound migration queue and set the right expectation with stakeholders
- Enhance the overall migration process for successful implementation and operation
- Monitor, document, and report progress of the data migration plan at project level
- Other duties as assigned
Qualifications
- 1+ year of programming/scripting experience, specifically with Python
- 1+ year of data transformation, data pipeline, data analytics
- Proficiency with relational database technology such as SQLServer, MySQL, or similar
- 2+ years experience and proficiency with Excel. You should be able to effectively use Excel’s Functions and Formulas
- Experience working with Jira and Salesforce is a plus
Who is the ideal candidate?
- Strong attention to detail, time management, and organizational skills
- Curious, self-motivated, and passionate in learning and adopting new technologies
- Solid written and verbal communication skills
- Able to discuss technically detailed processes with customers who are both tech-savvy and non-technical
Benefits/Perks
- Competitive salary
- Paid vacation + sick and parental leave
- Remote working flexibility
- Budget for home office improvements
- Company culture that encourages work / life balance
- 100% paid PPO medical, vision, and dental insurance, 401k matching, equity grants
