Data Solutions Specialist

Responsibilities:

• Provide customer support to all incoming client queries during your shift.

• Understanding of financial data and global stock exchanges

• Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.

• Investigate thoroughly all incoming queries and escalate to your team leader where necessary.

• Work with Senior staff to provide dedicated and specialist support to key clients.

• Document all actions in CRM (Salesforce) and create escalations for other teams in Jira.

• Provide regular follow-up to clients on all outstanding queries.

• Assist with creating documentation and knowledge sharing.

• Actively contribute to process improvement project work.

Requirements

• Excellent written and oral communication, with excellent interpersonal skills.

• Excellent client service skills with a proactive approach, in order to take ownership of issues as they arise.

• Fast learner, self-starter, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.

• Strong problem solving and analytical skills with high attention to detail, and excellent time management.

• Good understanding of market data or 1-2 years' experience in a similar field, working with larger quantities of data.

• Bachelor's degree or similar qualification in a technical or financial discipline.

Morningstar is an equal opportunity employer.
Morningstar's hybrid work environment gives you the opportunity to collaborate in-person each week as we've found that we're at our best when we're purposely together on a regular basis. In most of our locations, our hybrid work model is four days in-office each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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