Delivery Solutions is a Retail eCommerce OXM Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and Post Purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc.
Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS and POS systems for a highly scalable experience and a delighted customer base.
Delivery Solutions is a wholly-owned subsidiary of UPS.
Job title: Sr. Business Analyst
Work Location: India (Remote)
Division/Department: Product
Reports to: Project Manager
Essential Duties and Responsibilities:
Requirement Gathering & Documentation:
- Engage with stakeholders to understand and translate business needs into clear, concise requirements.
- Document functional and technical specifications, ensuring all project objectives are captured.
- Communicate requirements effectively to development, QA, and design teams, facilitating a smooth workflow.
Workflow Design & System Analysis:
- Analyze business functions to determine operational objectives, evaluating output requirements and formats.
- Construct detailed workflow charts and diagrams, study system capabilities, and write precise specifications.
- Identify opportunities for system improvements and design modifications to enhance current practices.
Strategic Analysis & Reporting:
- Conduct financial, product, market, operational, and related research to support strategic and requirements planning.
- Interpret and evaluate research data, developing integrated business analyses to inform strategic decisions.
Continuous Improvement & Innovation:
- Perform regular reviews and analyses of current processes using operational metrics and reports.
- Recommend changes to senior management, backed by analytics, and actively participate in the implementation of approved modifications.
Leadership & Mentorship:
- Take on additional responsibilities such as leading project design, mentoring junior BAs, and managing more complex projects.
- Engage with higher-level stakeholders, including senior management and executives, influencing project direction and decision-making.
- Lead the feedback loop, ensuring that all stakeholder input is addressed and integrated into the project lifecycle.
Education / Work Experience Requirements:
- Bachelor's Degree in appropriate field of study or equivalent work experience
- Min 6+ years exp in Requirements Gathering
- Understanding of SQL Database and API is a must
- Understanding of Diagram and Wireframing tools such as Draw.io/ Balsamiq/ Miro/ other is a must
- Understanding of Project Management tools such as JIRA/ Trello/others is preferred
- Prior experience of working with a Product company is preferred
- Logistics/ Supply Chain Management / E-commerce Domain preferred
Top Skills
What We Do
Delivery Solutions provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store pickup, Shipping, and Post Purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Belk, Loblaw, Vineyard Vines etc.
Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS and POS systems for a highly scalable experience and a delighted customer base.
We are out of the box connected to the biggest names in same-day delivery like Uber, DoorDash, Postmates, Shipt, etc, with shipping providers like FedEx, UPS, USPS and many more.
Leaders in Delivery Orchestration and Post Purchase Experiences.
