The Technical Support Software Developer creates and maintains training software modules for internal education. Responsibilities include developing backend functionality, creating user-friendly interfaces, addressing performance issues, and collaborating with a small team. The role requires strategic thinking, documentation skills, and a solid background in various programming languages and technologies.
Company Description
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 38 years, we have cared for our clients' customers, delivering measurable results and accelerating growth.
Job Description
Developer - Technical Support Training
The Technical Support Software Developer is a key role within the Technical Support organization. This role will be responsible for the strategic, ongoing development of software programs and modules that are used for education, training and enablement. You will work with a small team to develop these training modules from the ground up, focusing on backend development and instruction writing.
A week in the life of a Technical Support Software Developer:
- Translate role requirements and work with your team to develop and maintain training and education software for internal audiences. The training software consists of custom made modules within an enclosed lab environment, to train users to learn how to use proprietary software, virtual machines, labs, operating systems, etc.
- Create user-friendly and intuitive interfaces and instruction sets
- Contribute to project plans, milestones, and utilize resources effectively
- Contribute to project updates to TS leadership
- Develop action plans for identifying issues and addressing them
- Maintain current and new modules during their lifecycles by fixing bugs, addressing performance issues, and addressing feedback from end users
Who You Are
- You are a strategic thinker with meticulous attention to detail, love problem solving, have an open mind, have vision, and are user/stakeholder focused.
- You are an innovator and like building software from the ground up
- You are able to recognize opportunities for enhancement and continuous improvement and put action plans in place to address them
- You see the big picture and are confident in your abilities to achieve it
- You have great interpersonal skills and are able to develop and maintain strong stakeholder relationships
- You possess impeccable English communication skills (verbal and written) with the ability to present information clearly
- You speak up in a group/team setting
- You accept constructive criticism
- You must have a strong initiative and the ability to work both in a self-directed manner and as part of a team.
- You are comfortable in a highly dynamic environment and you are flexible to change as leadership requires.
Who You’ll Work With
- You will work closely with a small development/Education team in the US
- You will have a dotted line reporting structure to the Sr. Manager, Tenable Technical Support, who manages the EDU Team
Knowledge, Skills, and Experience
- Bachelor’s degree (or equivalent) in computer science
- 3+ Years of development experience coupled with data analysis and coding skills
- Programming languages (Basic to Advanced for all below)
- Must Haves
- Python: Advanced, primarily object-oriented design
- Always utilizes docstrings and comments to clarify code
- Python: Advanced, primarily object-oriented design
- API: Basic knowledge
- Nice to haves:
- Markdown
- Bash
- Powershell
- SQLite & PostgreSQL
- HTML/Javascript/CSS (Frontend UI)
- Database table design
- SQLite & PostgreSQL knowledge helpful
- Must Haves
- Internal Documentation Writing
- Able to clearly write out documentation surrounding code/projects
- Able to clearly write step by step instructions for use by users of the software
- Tool Knowledge
- VS Code: Primary IDE used for all project writing
- Tech & Other Knowledge
- Networking, Windows and Linux/CLI - Must have a Basic understanding of each, and must be very comfortable using the Linux CLI
- Very clear communication skills in English (written and verbal)
- Strong ability to learn new technologies and software
Qualifications
Graduation
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
APIs
Bash
CSS
HTML
JavaScript
Markdown
Postgres
Powershell
Python
Sqlite
Vs Code
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