Provides Level 2 operational and technical support for IAM and IDM platforms across development, testing, and production environments. Responsibilities include monitoring, deployments, provisioning, integrations, troubleshooting, incident management, automation, cloud support, CI/CD pipelines, SQL validation, upgrades, documentation, audits, and access reviews. The role requires hands-on experience with IAM tools, identity lifecycle management, scripting, operating systems, cloud platforms, APIs, databases, and production support.
Posting title: DevOps Engineer - IAM
Experience: 2-4 Years
Location: Mumbai
Work mode: On-site
Primary skills: IAM, IDM, SailPoint, Saviynt, AuthArc, Okta, DevOps, scripting and CI/CD
Qualification: B.Tech / B.E. in Computer Science or MCA / M.Tech
Job Overview
We are looking for a skilled Level 2 DevOps Engineer – IAM to provide operational and technical support for Identity and Access Management (IAM/IDM) platforms and infrastructure. The role involves managing IAM deployments, integrations, automation, monitoring, troubleshooting, and production support across multiple environments.
The ideal candidate should have hands-on experience with IAM tools, cloud platforms, CI/CD pipelines, scripting, and identity lifecycle management.
Key Responsibilities
- Provide L2 operational and technical support for IAM/IDM platforms and related infrastructure.
- Monitor IAM applications, servers, connectors, APIs, and scheduled jobs.
- Support application deployments across DEV, UAT, and PROD environments.
- Troubleshoot IAM provisioning, reconciliation, authentication, and integration-related issues.
- Support integrations involving Active Directory, LDAP, REST APIs, databases, SAML, and SCIM.
- Monitor and troubleshoot user provisioning and de-provisioning processes.
- Provide hands-on support for cloud environments such as AWS, Azure, or GCP.
- Support Continuous Integration (CI) and Continuous Deployment (CD) pipelines.
- Automate routine IAM operations using Shell, PowerShell, or Python scripting.
- Perform SQL-based data analysis, validation, troubleshooting, and reporting.
- Investigate production incidents, perform Root Cause Analysis (RCA), and implement resolutions.
- Support IAM application upgrades, patches, certificates, and configuration changes.
- Collaborate with IAM, Security, Infrastructure, Application, and Development teams.
- Maintain Standard Operating Procedures (SOPs), technical documentation, and operational runbooks.
- Support IAM audits, access reviews, and security compliance requirements.
Required Skills & Experience
- 2–5 years of experience in DevOps, IAM/IDM, Infrastructure, or Application Support.
- Good understanding of IAM/IDM concepts and identity lifecycle management.
- Hands-on experience with IAM tools such as Saviynt, AuthArc, Okta, SailPoint, or IBM Verify.
- Experience with Active Directory (AD) and LDAP.
- Good knowledge of Linux/Windows operating systems.
- Hands-on experience with Shell, PowerShell, or Python scripting.
- Experience with Git and Jenkins or other CI/CD tools.
- Knowledge of REST APIs, databases, and application integrations.
- Hands-on experience with SQL for data validation and troubleshooting.
- Good understanding of cloud platforms – AWS, Azure, or GCP.
- Strong troubleshooting, incident management, and production support skills.
Good to Have
- Experience with AuthArc, Oracle Identity Manager (OIM), SailPoint, Saviynt, Okta, or Microsoft Entra ID.
- Knowledge of Docker and Kubernetes.
- Exposure to Terraform and Ansible.
- Experience with SAML, OAuth, OIDC, and SCIM protocols.
- Knowledge of monitoring and logging tools such as Splunk, Grafana, Prometheus, or ELK.
- ITIL certification or knowledge of ITIL-based service management practices.
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