Digital Product Owner

Manulife is redefining our US Retirement business to enhance customer savings for retirement. The Digital Product Owner will drive the US Retirement product development using an agile delivery model, acting as the voice of both the business and the customer. This role is crucial in aligning business goals with actionable results to realize the US Retirement strategy, vision, and OKRs.

If you enjoy a dynamic, highly collaborative environment - this is the place for you!

Responsibilities: 

• Vision and Roadmap: Contribute to the product vision and roadmap, ensuring alignment with business strategy and customer needs. Understand the competitive landscape and market for the specific domain.

• Delivery: Focus on tactical delivery of product components aligned with priorities. Serve as the owner of story outcomes, ensuring alignment with business strategy and customer needs.

• Customer Centricity: Partner with Customer Experience (CX) teams to ensure solutions meet customer needs through human-centered design.

• Backlog Management: Guide story creation aligned with product strategy. Prioritize backlog items at every iteration and validate story completion to assure quality.

• Partnerships and Go-To-Market Support: Enhance value delivered by Agile teams and support Go-To-Market activities as required.

• Reporting and Improvement: Maintain a good understanding of business, customer, and end-user needs. Provide feedback during iteration planning, backlog refinement, and team retrospectives.

• Product Team Participation: Actively participate in Product team activities

Required Qualifications:

• Business knowledge and understanding of the US Retirement business.

• Minimum of 5 years of experience in a business role or project management, along with at least 2 years of Agile experience as a Business Product Owner.

• Previous or active role as a SAFe Product Owner is strongly preferred.

• Experience in building digital capabilities and driving initiatives.

• Proficient in analyzing complex problems and implementing solutions that drive business results.

• Strong skills in user story requirement gathering and documentation.

• Excellent partner management and communication skills.

• Proficient in Excel and PowerPoint.

• Understanding of system design, analysis, and user testing.

• Outstanding organization and communication, 

• Ability to cultivate relationships with key team members across various functions and levels.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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