Digital Workplace Tech Lead

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.  

Job Description

Your Role 

The Digital workplace lead will shape how our enterprise delivers a secure, modern, and employee-centric workplace experience. This role provides ownership of digital workplace solutions, setting global standards, and driving adoption across a complex, matrixed organization. The focus is on enabling productivity, optimizing employee sentiment, and ensuring workplace technologies align with enterprise security and compliance initiatives

Your Impact 

• This is a critical role in supporting Digital workplace Platforms and solutions.

Your Team 

• This role will be part of the PTC IT organization based out of Pune, India.

Primary Responsibilities:

Architecture & Strategy

• Define and own the global digital workplace architecture, establishing standards, roadmaps, and lifecycle refresh strategies.
• Drive the Digital Employee Experience (DEX) program, leveraging platforms such as Nexthink to measure, improve, and govern employee productivity, sentiment, and service delivery.
• Architect integration and data flows between Nexthink, ServiceNow, endpoint management platforms, and analytics tools to create unified views of employee experience and operational health.
• Embed governance and metrics around DEX standards, including adoption, service quality, and XLAs (Experience Level Agreements).
• Ensure architectural consistency across regions, supporting follow-the-sun delivery with global IT peers and platform owners.

Collaboration & Influence

• Partner with ServiceNow teams to align ITSM/ITOM workflows with DEX insights, automation, and endpoint coverage.
• Collaborate closely with platform owners across M365, Entra ID, Enterprise Architecture, InfoSec, and Endpoint Engineering to ensure architectural cohesion.
• Drive change management and adoption of workplace solutions through clear communication, training strategies, and stakeholder alignment.
• Influence cross-functional teams in a global, matrixed environment to deliver aligned and consistent workplace outcomes.

Technology & Automation

• Architect endpoint management strategies across Windows, macOS, and mobile platforms (Intune, SCCM, Jamf).
• Lead automation, orchestration, and workflow integration initiatives spanning Intune, SCCM, Jamf, and ServiceNow.
• Apply analytics and AI-driven optimization to proactively improve employee experience and IT service delivery.
• Partner with security teams on identity, access, and endpoint compliance, embedding security-by-design into workplace architecture.

Expertise and Knowledge:

• 8+ years of experience in digital workplace, enterprise architecture, or endpoint management. Expertise in:

• Nexthink and ServiceNow integration for DEX visibility and automation.
• Microsoft Entra ID (Azure AD) and on-prem Active Directory, including migration experience.
• Intune, SCCM, and Jamf Pro for device and application management.
• Workflow automation, orchestration, and scripting (PowerShell and beyond).

• Experience with analytics, AI-driven optimization, and XLA frameworks.
• Strong governance mindset with ability to define and enforce global standards and metrics.
• Experience managing or influencing workplace change, adoption, and stakeholder engagement.
• Deep understanding of enterprise security, compliance, and lifecycle/TCO planning.
• Proven ability to operate effectively in a global, matrixed enterprise environment.

Preferred Qualifications

• Experience with hybrid workplace models and cloud-first strategies.
• Knowledge of collaboration and productivity platforms (M365 ecosystem, Teams, OneDrive, SharePoint).
• Familiarity with ITIL and modern service management practices.
• Certifications such as Microsoft Certified: Enterprise Administrator Expert, Azure Solutions Architect, Nexthink Professional, ITIL 4, or equivalent

Basic Qualifications:

• Bachelor’s degree in computer science, Computer Engineering or equivalent.
• 8+ years of experience in digital workplace, enterprise architecture, or endpoint management. 

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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