Director, Business Transformation

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Primary Duties and Responsibilities:

• Continuously analyze business processes and systems to identify areas for improvement; develop and present actionable solutions to enhance operational efficiency and effectiveness.
• Leverage existing and new digital technologies and innovations, such as robotic process automation and AI automation, to enhance transformation initiatives, ensuring alignment with Innomar's strategic objectives and market demands.
• Offer strategic guidance and recommendations to leadership regarding the execution of business transformation initiatives, ensuring alignment with organizational goals.
• Work collaboratively across the enterprise and with cross-functional teams to align transformation initiatives with organizational change goals and objectives.
• Oversee multiple transformation initiatives simultaneously, ensuring they are delivered on time, within scope, and budget, while maintaining high standards of quality.
• Develop and maintain a comprehensive transformation roadmap that outlines key initiatives, timelines, and resources required to achieve strategic objectives, ensuring alignment with the broader organizational vision.
• Collaborate with project teams to design and implement transformational change strategies, frameworks, and methodologies, ensuring successful training, change, adoption and outcomes.
• Develop, track, and analyze key performance indicators (KPIs) to measure the success and impact of transformation initiatives, providing regular updates to leadership and stakeholders.
• Ensure clear, consistent, and transparent communication of transformation goals, progress, and outcomes to all stakeholders, fostering buy-in and support.
• Identify and assess potential risks associated with transformation projects; develop and implement effective mitigation strategies to minimize impact.
• Provide exceptional leadership in people and processes, fostering a culture of engagement, collaboration, innovation and continuous talent development within a high-performance work environment.
• Lead and manage teams effectively, demonstrating strong people management skills and the ability to cultivate a collaborative, inclusive, and high-engagement work environment.

Experience and Educational Requirements:

• Requires a minimum of 5-7 years of experience in business transformation, change management, or related fields, preferably within the pharmaceutical or healthcare industry.
• Strong understanding of reimbursement and patient assistance programs, including database elements and functionality, as well as operational policies and processes.
• Knowledge of contact center operations and programs is an asset.
• Ability to understand industry trends, organizational direction, and the strategic impact of key initiatives on business performance.
• Exceptional leadership and people management abilities, with a focus on fostering a collaborative, inclusive, and results-driven team culture.
• Demonstrated experience in leading change management initiatives, with a proven track record of successful project execution.
• Experience with Lean-Six Sigma or other continuous improvement methodologies is an asset.
• Strong project management and operational expertise, with a focus on delivering high-quality results.
• Ability to effectively and efficiently resolve associate issues and challenges as they arise.
• Ability to operate independently in a fast-paced, dynamic environment, driving change and fostering continuous improvement.
• Ability to unify cross-functional stakeholders and demonstrate non-authoritative leadership to achieve project goals.
• Excellent analytical, problem-solving, and decision-making capabilities, with a focus on data-driven insights.
• Effective communication and stakeholder management skills, capable of conveying complex data and insights to various audiences, including executive leadership.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.
• Familiarity with digital tools and technologies that support business transformation initiatives, including data analytics platforms, project management software, and communication tools.
• Proven ability to engage and build relationships with a diverse range of stakeholders, including vendors, clients, and regulatory bodies.
• A strong inclination toward innovation, with the ability to identify and implement innovative solutions that align with organizational goals.

Minimum Skills, Knowledge and Ability Requirements:

• Strong Operational knowledge
• Exceptional project management skills with experience in organizing, planning and executing projects from vision through implementation
• Good Analytical, conceptual and problem-solving skills with a demonstrated track record in new concept development for various projects
• The ability to manage multiple tasks along a parallel process
• Strong Decision-making capabilities
• Critical thinking skills, creative and innovative solutions to internal or external client needs
• Strong industry and company business knowledge
• Strategic thinker with long term planning experience
• Ability to communicate effectively both orally and in writing and in both French and English
• Possess strong interpersonal and leadership skills, be able to develop and grow talent
• Strong organization agility, and the ability to to manage teams through change and lead by example
• Computer proficiently and good knowledge of Microsoft Office
• Strong analytical and mathematical skills
• Strong business acumen

What Cencora offers
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
Full time
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Accessibility Policy
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Affiliated Companies:
Affiliated Companies: Innomar Strategies