Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content (licensed, co-produced, originals, distribution), merchandise, events, gaming, news, and more. Visit our About Us pages for more information about our collection of brands.
Location: Hyderabad, India
The intersection of media and technology is our sweet spot and we are fortunate to be global office in Hyderabad, India. This office houses many of our corporate functions and cross-functional teams tasked with creating exceptional experiences for our passionate communities.
About the Team:The Center for Data and Insights (CDI) is the centralized team of data engineering, BI, analytics, and data science experts, passionate about servicing the organization with certified reports and insights! The mission of the group is to inspire, support, and guide our partners to be data-aware and to build the systems of intelligence to discover insights and act on them.
About the Role:We are looking for a Director, CDI Operations who will manage partner relationships, ensure project success, and drive satisfaction. You will report to the Senior Director, Data Analytics. You will be a key point of contact for our growing global organization in our efforts towards Growth and Strategy. Your work also involves identifying opportunities for growth within existing stakeholder relationships.
Responsibilities:- Stakeholder Relationship Management: Build and maintain engaging, trusting relationships between global team members.
- Project Management: Oversee project execution, ensuring timelines are met, budgets are observed, and project scope is well-defined.
- Communication: Act as the primary point of contact, communicating project progress and updates to stakeholders and internal teams.
- Problem Solving: Identify and resolve challenges that may arise during the project lifecycle, ensuring partner satisfaction.
- Opportunity Identification: Identify and pursue new business opportunities with existing partners, potentially leading to expanded engagements.
- Team Leadership: Guide and develop team members involved in stakeholder projects.
- Partner Onboarding and Education: Ensuring new partners are onboarded and understand the value of the service/product.
- Global Business Impact: Lead and influence business principles and how they apply to stakeholder engagements.
- Global team management: Being available during the US/India timezones to collaborate with stakeholders.
- 12+ years in Partner Relationship Management.
- 12+ years Project Management: Overseeing project execution, ensuring timelines are met, budgets are followed, and project scope is well-defined.
- 10+ years within a technical role. This includes Data Analytics, Data Engineering, Data Science, etc.
- Knowledge on Cloud data warehouses like Redshift, Snowflake, Imply etc.
- Knowledge about visualization tools like Tableau.
- Knowledge on large data sets (Terabytes of data/ billions of records).
- 5+ years of consulting working experience in international environments, with the stature necessary to work as a partner with senior colleagues and clients.
- 5+ years of Onsite/Offshore Management experience.
- Experience breaking down and solving problems through quantitative analysis.
- Knowledge about the Entertainment domain or equivalent B2C industry.
- Bachelor's degree in Business, Management, Data Science, or a related field
- On a daily basis, partner with the CDI Stakeholders in a structured manner, both verbally and in writing, including colleagues with different perspectives and seniority levels.
- Collaborate across time zones using relevant digital productivity tools and digital communication tools (e.g., email, Slack, Zoom).
- Work with offshore and onsite teams, including a 3-4 hour overlap with the US team.
- Maintain a culture of high-quality output and outstanding customer service.
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Best-in class medical, dental, and vision private insurance healthcare coverage
- Access to counseling & mental health sessions 24/7 through our Employee Assistance Program (EAP)
- Free premium access to Crunchyroll
- Professional Development
- Company's Paid Parental Leave
- up to 26 weeks for birthing parents
- up to 12 weeks for non-birthing parents
- Hybrid Work Schedule
- Paid Time Off
- Flex Time Off
- 5 Yasumi Days
- Half-Day Fridays during the summer
- Winter Break
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
