Director – PBWM Tech Sustain Lead

Overall purpose of role 

To provide strategic leadership, direction and governance for the technology sustain function to strengthen cybersecurity compliance, resilience and driving modernization. Proactively managing technology risks ensuring key performance and risk indicators are matured to enable a stable, secure, and highperforming technology landscape. 

Key Accountabilities 

• Set and own the strategic vision and multiyear roadmap for PBWM Tech Sustain, covering Cyber Security, Infrastructure, and Resilience, ensuring alignment with PBWM and Group Technology strategy. 
• Provide enterpriselevel leadership and subject matter expertise (SME) across all PBWM Tech Sustain domains, acting as the single point of accountability for technology sustainability outcomes. 
• Own the Tech Sustain Book of Work endtoend, including prioritisation, sequencing, capacity planning, and benefits realisation across PBWM tribes. 
• Establish and govern delivery frameworks to oversee multiple, complex, and interdependent initiatives, ensuring consistent execution, transparency of progress, and timely escalation of risks and dependencies. 
• Lead forwardlooking risk identification and remediation strategy, embedding a proactive and preventative approach to cyber, resilience, and technology estate risks, in partnership with the PBWM CIO and senior risk stakeholders. 
• Define and drive the PBWM CSO operating model, working with CSO and Engineering leadership to enable scalable delivery and tribe aligned CSO operating model. 
• Provide senior leadership representation in PBWM Control Forums (CoFo), ensuring clear accountability, robust challenge, and timely closure of control gaps across Cyber, Infrastructure and Resilience. 
• Establish a culture of continuous improvement and “evergreening”, ensuring technology controls, standards, and remediation approaches evolve in line with Group expectations, threat landscape, and platform modernisation. 
• Deliver sustainable cost optimisation outcomes, owning annual Technology Cost Optimisation targets while maintaining service resilience, and longterm platform health. 

Essential Skills/Basic Qualifications: 

• Deep expertise to interpret the Cybersecurity, Resiliency standards and drive remediation strategies to achieve consistent compliance maturity. 
• Exceptional executive stakeholder management, with the credibility to challenge, influence, and align senior leaders across technology, risk, and business functions. 
• Excellent forward-looking mindset to proactively identify emerging risks and drive effective closures in Tech Sustainability space covering Cybersecurity, Infrastructure and Resilience. 
• Demonstrated success in leading complex, largescale portfolios with multiple concurrent initiatives, dependencies, and delivery models. 
• Highly articulate communicator, capable of bridging technical, risk, and business audiences at all levels of the organisation. 
• Strong command in managing metrics - KPIs, KRIs, and control indicators, using datadriven insights to guide decisions and prioritisation. 

Desirable skills/Preferred Qualifications: 

• Senior leadership experience within large, complex financial services or fintech environments. 
• Track record of operating across diverse delivery methodologies and organisational models, including global and distributed teams. 
• Recognised thought leadership, contributing to strategy, innovation, and continuous improvement within the technology sustain and risk domain. 

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