About this Role:
As Director of Engineering in our Supplier and Accounting group, you will help shape the scale and growth of Toast's Supplier and Accounting platform, handling millions of transactions across tens of thousands of restaurants per day. You will be responsible for delivering the technical roadmap and contribute to the product roadmap definition & execution for mission critical financial services. You will grow the skills of your teams over time. You love finding creative ways to help your teams become more effective & efficient. You will connect your teams’ work to Toast’s broader mission. You are passionate about customer experience and will work closely with product & design counterparts to validate and deliver the customer ‘job-to-be-done’. On a given day, you might be reviewing solution designs, coordinating discussions between partner teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s.
Responsibilities:
- Drive delivery of business outcomes across multiple teams, including planning and execution.
- Collaborate closely with Strategic Business, Customer Care & Support, Fintech Operations, PM and UX to get actionable, valuable work defined for the team
- Keep product quality high with continuous delivery improvements, with responsibility for QA and AWS Infrastructure across the product
- Deliver a best in class SDLC, using engineering principles such as Agile delivery, DevOps, CI/CD, TDD, Testing Pyramid etc.
- Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation, using technologies such as Splunk, Datadog, Sentry, Fire Hydrant and more
- Incorporate advances in software technology (such as, LLM’s, DynamoDB, Pulsar, Kotlin, Camel, GraphQL, Big Data technologies, etc) into our solutions to ensure we make best use of industry best practices.
- Define & support career development plans for your team
- Mentor and coach both new and experienced Engineering Managers & Team Leads
- Grow teams to meet business needs
Core Requirements:
- 10+ years of experience in Engineering Management
- Experience managing Managers and indirect reports.
- Experience with hiring and developing empowered teams and managers
- Experience working in a globally distributed company
Experience in designing, building, and scaling business saas software products with a focus on easy to use experiences
- Strong experience with managing infrastructure operations and costs.
- Self starting leader with a bias towards action and the ability to balance between getting things done and making things perfect
- A proven ability to influence decision-making at all levels within an organization
- A strong sense of empathy for customers and teammates
- A desire to build a diverse team that wins together and prioritizes customer success
Nice to Haves:
Experience with Accounting Systems or OCR Systems
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
