Director People Operations

Posted 11 Days Ago
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Pune, Maharashtra
Expert/Leader
Edtech • Sales • Software
The Role
The Director of People Operations and Workplace Services is responsible for managing global HR operations, aligning HR practices with business goals, overseeing the employee lifecycle, optimizing workplace experiences, and leading a high-performing HR team. They will also manage HR technology tools and champion diversity and inclusion within the organization.
Summary Generated by Built In

Who we are


Mindtickle is the market-leading revenue productivity platform that combines on-the-job learning and deal execution to get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. We’re honoured to be recognized as a Leader in the first-ever Forrester Wave™: Revenue Enablement Platforms, Q3 2024!


Job Snapshot


We are seeking a strategic and results-driven Director of People Operations to manage and scale HR operations globally, including in India, the US, the UK, Costa Rica, and remote settings. This leader will align HR practices with business objectives, foster a positive workplace culture, and drive initiatives that enhance employee experience across all work environments.



What’s in it for you?

  • Lead the development and execution of global HR operations and workplace services strategies that align with business goals, drive employee engagement, and promote a unified culture.
  • Collaborate with cross-functional leaders (e.g., GTM, Finance, Operations) to implement HR strategies that directly impact key business outcomes such as talent acquisition, retention, and cost efficiencies.
  • Oversee the entire employee lifecycle, ensuring seamless HR operations and administrative functions across multiple locations, including compliance with local labor laws, remote work support, and optimizing safety protocols.
  • Lead, mentor, and develop a high-performing team of HR operations and workplace services professionals, fostering an inclusive culture that emphasizes continuous improvement and aligns with organizational values.
  • Manage the HR technology ecosystem (HRIS, ATS, PMS, and other tools), ensuring data integrity and leveraging analytics to drive HR strategies, identify trends, and measure the impact of HR initiatives on business outcomes.
  • Champion diversity, equity, and inclusion, integrating these principles into HR practices and workplace services, while leading change management efforts and organizational transformations with effective communication.
  • Act as a hands-on problem solver, implementing best practices to simplify, automate, and optimize HR processes. Demonstrate the ability to address complex HR challenges while maintaining a focus on innovative solutions.

We’d love to hear from you if you:

  • Have 15+ years of HR experience, with at least 7 years in leadership roles managing cross-cultural teams and global HR operations.
  • Hold a Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or relevant certifications (e.g., SHRM, HRCI) are preferred.
  • Have strong knowledge of regulatory environments in the US, India, the UK, and Costa Rica, as well as experience with remote work compliance and support.
  • Have demonstrated success in scaling HR operations in a fast-paced, global environment, with a focus on driving measurable business outcomes such as employee engagement, retention rates, or cost efficiencies.
  • Possess exceptional strategic thinking, communication, and interpersonal skills, with a collaborative approach to decision-making.
  • Are experienced in leading HR teams, driving continuous improvement, advancing DEI initiatives, and implementing large-scale change management.
  • Have the ability to lead strategic conversations with senior leadership and make impactful HR decisions that align with business objectives.

What you’ll gain:

  • Lead and shape the next phase of our global people operations .
  • Be part of a diverse, inclusive, and innovative organization that values growth, collaboration, and employee well-being.
  • Enjoy a competitive compensation package, comprehensive benefits, and the opportunity to work with a dynamic global team


Our culture & accolades


As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks and many opportunities for growth.


Our culture reflects our employee's globally diverse backgrounds along with our commitment to our customers, and each other, and a passion for excellence. We live up to our values, DAB, Delight your customers, Act as a Founder, and Better Together.


Mindtickle is proud to be an Equal Opportunity Employer.


All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.


Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

Top Skills

Ats
Hris
Pms
The Company
Pune, Maharashtra
562 Employees
On-site Workplace
Year Founded: 2012

What We Do

Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand affinity. Its purpose-built applications, proven methodologies, and best practices are designed to drive effective sales onboarding and ongoing readiness.

With Mindtickle, revenue and sales leaders can continually assess, diagnose and develop the knowledge, skills, and behaviors required to effectively engage buyers and drive growth. Companies across a wide range of industries use Mindtickle's innovative capabilities for onboarding, training, bite-sized mobile updates, gamification-based learning, call recording, coaching and role-play to ensure world-class sales performance.

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