Director, Quality Assurance

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Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

The Director of Quality provides the necessary definition, development and deployment of quality assurance strategy, addressing all phases of the product cycle including raw materials Inspection, and finished goods production, Manages QA departments and overall expectations of Quality Standards, performance standards, procedures, and audit controls to meet business requirements, as well as identify and implement process improvements to increase the efficiency, effectiveness, and quality of company products/operations. Works closely with Production, Material Development, Product development, Sourcing, and Business process reengineering to ensure successful execution of Canada Goose goals & objectives.

What You’ll Do:

• Manages Quality Assurance teams of Raw Materials and Finished Goods.
• Track Cost of Quality for Product, Production, Returns and Warrantee, analyze performance by facility and drive improvement plan with Product and Production Teams
• Develop and review processes to implement improvement.
• Maintains product consistency throughout all the build phases, quality checkpoints and testing.
• Manages and responds to quality assurance issues with related departments to find solutions with no or minimal impact on quality, cost and/or delivery.
• Develops and manages quality assurance metrics of contractor and supplier performances.
• Develop corrective action plans and monitor improvements.
• Ensure proactive in-house and field audits to guarantee production quality consistency & Continuous cross-departmental support to Manufacturing, Product, Sales, and Customer Experience Marketing.
• Provide leadership developing and directing QA and quality improvement initiatives for all company products and services.
• Monitors QA systems and advises executive team on overall quality achievements & performances: potential issues and publishes statistics regarding performance against set goals.
• Partners with Product, and NPI Teams from Sample creation to Finish goods to maintain high construction quality standards and performance of all CG products.
• Create and maintain QA documentation.
• Identify relevant QA training needs and opportunities.
• Maintain a constant awareness of company profitability, including budgetary control issues.
• Provide Leadership and drive the CG Quality Blueprint to execute quality excellence.

Let's Talk About You:

• 15+ years of Quality Assurance experience
•  Apparel Manufacturing industry experience is an asset
• Post-Secondary degree in Fashion, Pattern Making or Textile Technology is an asset
• Quality Assurance experience in the textile industry is an asset
• Technical Outerwear knowledge and hands-on production experience a requirement
• Experienced working with outerwear garments is an asset
• Able to interface directly with cross-functional teams
• Ability to create and review technical documentation, including project plans, test procedures, design documents, and policy/process procedures.
• Excellent written and verbal communication skills are required to build relationships across the business.
• Able to develop, review, and maintain metrics and quality audits.
• Strong problem-identification and creative problem-solving/resolution skills
• Decision-making, ability to work independently and within a team.
• Strong ability to lead a team, to develop and manage departments effectively
• Consistently exhibits Canada Goose’s Values, taking pride in being innovative, respectful, passionate, accountable, and entrepreneurial while exhibiting personal commitment
• Knowledge of Lean / Six Sigma.

What’s in it For You?

• A company built on Canadian roots and heritage
• Your work is recognized with a comprehensive and competitive Total Rewards Program
• Opportunities for career growth through numerous internal and external programs
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.  We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at [email protected].