The Director of Renewals leads a regional team focused on customer retention, upsells, and renewal strategy, driving revenue attainment and mentoring team members.
Available Locations: Singapore, Sydney
Overview:
The Director of Renewals will be responsible for providing guidance and leadership to a highly motivated team of Renewals Managers based regionally that focus on renewing and managing existing accounts across APJC. This role is available in Singapore or Sydney.
Strong sales, customer management, business acumen, and the ability to quickly assess and understand a customer's needs are essential to success in this role. Working with cross functional GTM leaders, the team will play a pivotal role in renewal and retention of customers by carefully managing and monitoring their customer base, outreach, forecasting, and implementing the correct renewal strategy.
What you will do:
The ideal candidate will possess the following experience and skills:
Overview:
The Director of Renewals will be responsible for providing guidance and leadership to a highly motivated team of Renewals Managers based regionally that focus on renewing and managing existing accounts across APJC. This role is available in Singapore or Sydney.
Strong sales, customer management, business acumen, and the ability to quickly assess and understand a customer's needs are essential to success in this role. Working with cross functional GTM leaders, the team will play a pivotal role in renewal and retention of customers by carefully managing and monitoring their customer base, outreach, forecasting, and implementing the correct renewal strategy.
What you will do:
- Lead, guide and develop a regional Renewals team that is focused on customer success, retention, upsells and cross sells.
- Guide the team through renewal opportunities, forecasting, negotiation, and close of renewals prior to contract expiration.
- Accurately forecast projected revenue attainment and performance of the Renewals team.
- Mentor team members through observation of their work and develop learning plans to improve their abilities, skills, and knowledge of the Cloudflare platform, renewal strategies, and client-facing skills.
- Work with GTM leaders to drive sales through optimizing processes, training of the team, and development of a culture of collaboration, learning, and success.
- Drive monthly/quarterly updates and quarterly business reviews.
- Potential travel up to 25%
The ideal candidate will possess the following experience and skills:
- 7+ years of progressive leadership experience in Customer Success, Renewals, or Sales
- 10+ years of commercial experience in the full sales cycle within the high-tech/SaaS industry, specifically managing complex accounts
- 5+ years leading a regional team across APJC
- Proven track record of driving significant year-over-year growth in retention rates, upsells, and renewal revenue targets.
- Expertise in forecasting, financial modeling, and using CRM/Forecasting tools to provide executive-level revenue projections and business insights.
- Exceptional skills in executive-level negotiation and successfully navigating complex customer objections, legal, and procurement challenges to secure win-win outcomes.
- Demonstrated ability to thrive in a constantly changing, rapidly evolving global work environment and competitive industry.
- Bachelor's Degree in Business, Finance, or a related field; an MBA or equivalent advanced degree is highly desirable.
Top Skills
CRM
Forecasting Tools
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