Director of Sales - Account Management

Director of Sales - Account Management

Location: Pune
Shift: 4 PM to 1 AM
Region: EMEA & US
Founded over 15 years ago, we are a trusted messaging leader for businesses around the globe. We work with customers from small, mid-size businesses to large global enterprises across industries including contact centers, financial services, higher education, retail, staffing, wellness, and more. Our commitment to every customer is: “We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.

As the Director of Sales – Account Management at SMS Magic, you will be responsible for managing and expanding a high-value portfolio, with a laser focus on renewals, upsell, cross-sell, and long-term relationship management. You’ll lead a high-performing team that drives revenue through strategic account growth, exceptional customer engagement, and a consultative approach. This role requires a deep understanding of client ecosystems, alignment with Customer Success, and data-driven leadership to consistently meet or exceed revenue goals.

• Account Growth Leadership: Lead a team of account managers to drive revenue growth across an existing $5M portfolio. Identify upsell and cross-sell opportunities aligned with client business objectives.
   
• Customer Retention & Expansion: Build long-term relationships with key customers to ensure retention and loyalty. Implement structured QBRs, success plans, and roadmap alignment strategies.
   
• Team Management: Recruit, mentor, and coach a team of account managers; define KPIs and ensure quota attainment across the board.
   
• Revenue Forecasting: Deliver precise monthly and quarterly revenue forecasts with <20% variance. Leverage CRM and reporting tools for accuracy.
   
• Collaboration Across Functions: Work closely with Customer Success, Marketing, and Product teams to co-create value-driven solutions tailored to customer needs.
   
• Customer Insights & Analytics: Use SMS Magic dashboards to assess campaign performance, user adoption, and revenue influence. Drive conversations with customers using data.
   
• Playbook Development: Collaborate with marketing to create and refine sales playbooks for upsell/cross-sell, renewals, and churn reduction initiatives.
   
• Lead Generation Support: Ensure the team is equipped and motivated to self-source leads through account mining and referrals.
   

• Experience: 12+ years in SaaS sales, including 6-8 years of experience managing sales/account management teams.
   
• Track Record: Demonstrated success in growing large enterprise or mid-market accounts, hitting aggressive revenue targets, and improving NRR (Net Revenue Retention).
   
• Consultative Mindset: Ability to understand customer business models and tailor messaging solutions to drive impact.
   
• Data Fluency: Comfortable interpreting dashboards, campaign insights, and pipeline metrics to inform decisions.
   
• Leadership DNA: Proven ability to inspire cross-functional teams, handle ambiguity, and manage remote/global stakeholders.
   
• Agility & Drive: Operates with a startup mindset—fast-moving, responsive, and customer-obsessed.