Founded in 2016, Katalon is the leading provider of a modern, comprehensive quality management platform. Katalon Platform enables quality assurance, DevOps, and software teams of any size to deliver world-class customer experiences faster, easier, and more efficiently.
Since its first launch, Katalon has experienced tremendous growth, serving more than 30,000 teams around the globe, many of which are in the Fortune Global 500, such as PwC, KPMG, Abbott, etc. Katalon is recognized as a top automation tool by prestigious review sites, such as G2, Gartner, Capterra, and IT Central Station.
Responsibilities
We are looking for a creative and forward-thinking Documentation Operations Specialist (DocOps) to join our team and lead the design, development, and implementation of AI-driven tools and workflows that transform the way we produce, manage, and deliver technical documentation. This role sits at the intersection of Documentation, DevOps, and Artificial Intelligence—ideal for someone passionate about automation, content quality, and scalable systems.
- Architect and implement AI/ML-powered solutions (e.g., generative AI, NLP, LLMs) to accelerate content creation, review, and maintenance processes.
- Build pipelines that integrate with CI/CD systems and documentation platforms (e.g., Markdown, Docusaurus, ReadTheDocs, Confluence).
- Collaborate with technical writers, engineers, and product managers to identify opportunities for automation and AI augmentation.
- Develop and maintain custom tools and scripts (e.g., prompt templates, content validators, auto-summarizers, translation/localization bots).
- Design quality assurance systems using AI to detect inconsistencies, outdated content, or missing documentation.
- Champion and implement structured content practices (e.g. MDX, YAML-based documentation configs).
- Stay on top of AI trends and evaluate new technologies or APIs that could benefit the doc toolchain.
- Educate internal teams on best practices for AI-assisted authoring and maintain documentation for internal tools.
- Bachelor's in Computer Sciences, Information Technology, or equivalent.
- Proven experience in a DocOps, DevOps, or technical documentation role.
- Experience with LLMs and AI/ML platforms and solutions
- Proficiency in Python, JavaScript, or similar scripting languages.
- Familiarity with documentation tools and systems (e.g., Git, static site generators, API docs)
- Strong understanding of CI/CD pipelines and Git-based workflows.
- Excellent problem-solving skills with an automation-first mindset.
- Experience with prompt engineering, RAG (Retrieval-Augmented Generation), MCP systems.
- Professional proficiency in English.
- Strong collaboration skills, with the ability to work effectively across technical and business teams.
- Detail-oriented mindset, adaptable to changing requirements and new domains.
- Self-starter attitude, capable of independent learning and problem-solving.
At Katalon, we bring together self-starting, open-minded, and talented people while actively promoting a transparent and growth-enabling working environment. But don’t just take our word for it. Take a better look below!
- Competitive Pay & Bonuses: We believe in rewarding great work! You'll receive an attractive salary package plus performance bonuses to help you meet your financial goals.
- Your Health & Happiness Matter: Take care of yourself with our comprehensive health coverage, flexible work options, and generous time off. We understand that life happens outside of work too!
- Location-Tailored Benefits: Enjoy a complete benefits package designed specifically for your country, giving you the best coverage where you live.
- Everything You Need to Succeed: Work with top-of-the-line equipment and enjoy modern facilities, plus helpful allowances to support your work setup.
- A Place Where You Belong: Join our worldwide family where we celebrate what makes each of us unique. Here, everyone has a voice and equal opportunities to shine.
- Room to Grow & Thrive: Your success is our success! We foster a trust-based culture where you can develop your skills, take on new challenges, and be recognized for your achievements.
Katalon is proud to be an equal-opportunity employer. We care about our people and celebrate our differences. We want to work with talented, collaborative, and innovative people. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other characteristics protected by law.
