The Ecommerce and Operations Project Manager will oversee fulfillment and marketplace operations, ensuring accurate inventory tracking and supporting product catalog management. Responsibilities include engaging with teams and partners, managing data using reporting tools, and resolving operational challenges.
Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.
Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].
Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.
We are seeking a detail-oriented, highly organized Ecommerce & Operations Project Manager to support fulfillment and marketplace operations for Pattern. This role will work closely with the Strategic Fulfillment & Marketplace Innovation Manager to facilitate smooth inbound shipments, ensure accurate inventory tracking, and support product catalog management.
The ideal candidate will be comfortable working with marketplace prep teams, middle-mile logistics partners, and Amazon fulfillment processes. While SQL knowledge is a plus, proficiency in Tableau and data validation tools is sufficient. This role requires strong communication skills to engage with internal teams, external partners, and occasionally clients.
Fulfillment & Inventory Operations
- Assists the Strategic Fulfillment & Marketplace Innovation Manager to drive brand performance in fulfillment.
- Handles requests from business partners and brand managers related to fulfillment operations.
- Creates inventory requests & work orders for shipments into Amazon fulfillment centers and other marketplaces.
- Checks and validates inventory levels & locations across multiple warehouses and fulfillment centers.
- Supports marketplace prep workflows, ensuring inventory is properly prepped for inbound shipping.
- Coordinates with middle-mile logistics partners to track shipments and resolve fulfillment issues.
Product & Listing Management
- Keeps product listings healthy and functional, ensuring accuracy and compliance with marketplace standards.
- Gathers and organizes new product information and creates listings in the catalog.
- Reconciles and troubleshoots listings, resolving discrepancies in product content, pricing, or availability.
Operational Coordination & Communication
- Represents Pattern in the most professional way possible when working with internal teams, partners, and clients.
- Communicates with logistics and fulfillment partners to ensure smooth operations.
- Engages directly with clients and external partners, providing updates and resolving inquiries.
- Participates in operational and marketplace-related calls as needed, with camera on for meetings.
Data Management & Reporting
- Pulls and analyzes inventory & fulfillment reports using Tableau and marketplace reporting tools.
- Maintains accurate records of inbound shipments, work orders, and listing updates.
- Identifies and escalates potential operational bottlenecks for resolution.
Required Skills & Qualifications
- Amazon Seller Central and marketplace fulfillment operations.
- Basic understanding of warehouse/logistics operations (or a strong willingness to learn).
- Strong attention to detail for tracking inventory, reconciling listings, and validating shipments.
- Proficiency in Microsoft Excel & Google Sheets; familiarity with Tableau is a plus.
- Fluent English communication skills (spoken and written) to engage with internal teams and partners.
- Comfortable working during U.S. business hours.
Preferred Qualifications
- Experience working with marketplace prep workflows & middle-mile logistics.
- SQL knowledge is a plus but not required.
- Ability to manage multiple tasks and work in a fast-paced environment.
- Strong problem-solving skills with a proactive approach to fulfillment challenges.
Top Skills
Google Sheets
Excel
SQL
Tableau
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