Design, build, and support Salesforce Service Cloud, CPQ, Billing, and Order Management solutions. Configure Service Console, Omni-Channel, Case Management, LWC and Apex components; integrate with ERP (NetSuite, RevPro), payment gateways, Workato, and REST/SOAP APIs. Lead order processing, billing models, asset/license provisioning, CI/CD release management, and monitor system performance while collaborating with cross-functional teams.
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
ABOUT AVID
Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts.
To learn how Avid powers greater creators or for more information, visit www.avid.com.
ABOUT THE ROLE
Avid is seeking an Ecommerce and Salesforce Platform Developer to join our Enterprise Technology team as Service cloud expert with CPQ exposure. We are looking for a self-motivated expert to own and advance our Salesforce Platform. This individual will design, build, and support Salesforce Service cloud solution, Billing/CPQ systems with keen focus on Case Management, Omnichannel, Enhanced Chatbot
WHAT YOU CAN DELIVER
Responsibilities:
- Configure and customize Salesforce platform features: Service Console, Omni-Channel, Case Management, and Knowledge Base
- Design and implement Salesforce solutions for:
- CPQ, Billing, Orders, Invoices, and digital subscription lifecycle
- Product catalogs, pricing, bundling, renewals, upgrades, and cancellations
- Build and manage recurring billing models (monthly, annual, usage-based)
- Develop and maintain Salesforce components using:
- Apex, Lightning Web Components (LWC), Flows, and validations
- Design and manage integrations with:
- ERP systems (NetSuite, RevPro)
- eCommerce platforms, payment gateways, and middleware (Workato)
- REST/SOAP APIs
- Lead order processing, asset creation, and license provisioning flows
- Collaborate with Sales, Finance, Marketing, eCommerce, Product, and Support teams
- Provide technical guidance to developers and support release management using CI/CD
- Monitor billing jobs, renewals, and system performance to ensure data accuracy and scalability
- Maintain technical documentation and solution designs
Qualifications:
- Bachelor’s degree in Computer Science or equivalent experience
- 8+ years of Salesforce development experience, that include 5+ years of hands-on experience with Service cloud and 2+ years on Salesforce Billing, CPQ, and Order Management
- Strong skills in:
- Apex, LWC, JavaScript, SOQL/SOSL
- Salesforce Billing, CPQ, product architecture, and pricing
- Experience with:
- Sales Cloud, Service Cloud, and Marketing Cloud
- ERP integrations (NetSuite, RevPro)
- Payment gateways and middleware tools (Workato)
- Solid understanding of Salesforce governor limits and best practices
- Strong communication and problem-solving skills
- Experience with digital licensing platforms is a plus
- Ability to work in the EST (AMER/New York) time zone
WHAT TO LOOK FORWARD TO
- Join a global team and experience a dynamic, collaborative work environment that fosters innovation and growth.
- Remote work model offering flexibility to balance work and life.
- Access to development programs with strong support and mentoring to help you grow and advance within the company.
- Equal opportunity employer committed to diversity, inclusivity, and creating a welcoming environment for all employees.
- Attractive benefits package including health & life insurance, referral rewards, and generous leave policies to ensure a healthy work-life balance.
Avid is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#LI-DNI
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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