EDI Axway Support Specialist

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Job Details
About the Role
Are you passionate about keeping critical systems running smoothly and ensuring seamless communication between business partners? Do you thrive in a fast-paced environment where every incident resolved and change implemented makes a tangible impact? If so, we're looking for you to join our EDI Axway Support team!
As an EDI Axway Support Administrator, you'll be the frontline hero responsible for managing Electronic Data Interchange (EDI) operations using Axway technology. This role is pivotal in ensuring 24x7 support for incident management and change management activities. You'll work collaboratively with cross-functional teams to troubleshoot issues, implement changes, and maintain the stability of our EDI systems .
Key Responsibilities:
Incident Management

• Monitor and respond to EDI-related incidents quickly to reduce downtime.
• Troubleshoot issues in Axway systems and perform root‑cause analysis.
• Escalate major issues while maintaining ownership until they are resolved.

Change Management

• Implement EDI configuration changes and trading partner setups as per change‑control processes.
• Work with stakeholders to ensure changes are tested and deployed smoothly.

System Monitoring & Maintenance

• Use monitoring tools to proactively detect and fix potential issues.
• Perform routine maintenance, patches, and upgrades on Axway systems.

Collaboration & Communication

• Serve as the link between business users, trading partners, and IT teams.
• Provide clear and timely updates on incident progress and resolution timelines.

Documentation & Reporting

• Maintain detailed documentation for incidents, changes, and system configurations.
• Create regular reports on system performance, incidents, and change activities.

Performance & Capacity Management

• Closely monitor thread and heap utilization across the application stack.
• Ensure maximum performance without unnecessary scaling.

Work Experience:

• 5+ years of experience in EDI support, preferably working with Axway tools (B2Bi, Secure Transport).
• Strong knowledge of EDI communication protocols such as AS2, FTP, and SFTP.
• Experience managing community and partner‑specific certificates.
• Ability to perform application upgrades and patch management with minimal downtime.
• SQL skills for analyzing and researching Axway application database tables.
• Hands-on experience with incident and change management processes, ideally within the ITIL framework.
• Excellent troubleshooting and problem‑solving abilities.
• Willingness and ability to work in a 24x7 rotational shift environment.

Nice-to-Have Skills:

• Familiarity with scripting languages such as Python or Shell for automation and troubleshooting.
• Experience using monitoring tools like NewRelic, Splunk, Nagios, or similar platforms.
• Knowledge of cloud-based EDI solutions or cloud-integrated EDI workflows.
• Understanding of SOC2 and/or SOX compliance requirements as they relate to EDI operations and auditing.

Skills & Knowledge:
Behavioral Skills:

• Critical Thinking
• Detail Oriented
• Interpersonal Communication
• Learning Agility
• Problem Solving
• Time Management

Technical Skills:

• Identity & Access Management
• Database Administration
• IT Support like Software & Hardware Installation, Troubleshooting
• Software Validation
• Systems Integration
• IT Regulatory Compliance like SOX Compliance

Tools Knowledge:

• Software Configuration Management Tools like Ansible, Puppet
• Citrix technologies like XenDesktop, XenApp, XenServer
• Operating Systems & Servers like Windows, Linux, Citrix, IBM, Oracle, SQL
• Enterprise Resource Planning (ERP) Systems like Sage, ASW, SAP
• Software like Case Management System, HR Information Systems, Kronos(Timekeeping Software), PHS Health and Safety Management System
• Java Frameworks like JDBC, Spring, ORM Solutions, JPA, JEE, JMS, Gradle, Object Oriented Design
• Microsoft Office Suite
• Relational Database Management System (RDBMS) Software
• Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud, Sales Cloud
• Internet Protocols like DNS, HTTP, LDAP, SMTP, Easy DNS, No IP

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned