EDI Tech Admin III

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Job Details
About the Role
Are you passionate about keeping critical systems running smoothly and ensuring seamless communication between business partners? Do you thrive in a fast-paced environment where every incident resolved and change implemented makes a tangible impact? If so, we're looking for you to join our EDI Tech Admin team as an administrator!
As an EDI Tech Admin team member, you'll be the frontline hero responsible for managing Electronic Data Interchange (EDI) operations using various technologies. This role is pivotal in ensuring 24x7 support for incident management and change management activities. You'll work collaboratively with cross-functional teams to troubleshoot issues, implement changes, and maintain the stability of our EDI systems
Key Responsibilities
Incident Management:

• Monitor and respond to EDI-related incidents promptly to minimize downtime
• Analyze and troubleshoot issues within EDI systems, ensuring root cause analysis is performed and documented
• Escalate critical issues to appropriate teams while maintaining ownership until resolution

Change Management:

• Implement EDI application-configuration changes, partner setups following established change control processes
• Collaborate with stakeholders to ensure changes are tested and deployed with minimal disruption

System Monitoring & Maintenance:

• Use monitoring tools to proactively identify potential issues and address them before they escalate
• Perform routine maintenance and upgrades on EDI systems to ensure optimal performance

Collaboration & Communication:

• Act as a liaison between business users and various IT teams to resolve EDI-related issues
• Provide timely updates to stakeholders on incident status and resolution timelines

Documentation & Reporting:

• Maintain detailed documentation of incidents, changes, and system configurations
• Generate regular reports on system performance, incidents, and changes for management review

Performance-Capacity-Management:
Hyper-focus on thread and heap utilization of the application-stack, to ensure the application performs to its best ability without the need to scale
Qualifications
Must-Have Skills:

• 8-10 years of experience in EDI support, with Sterling B2B Integrator, Sterling Transformation Extender, Sterling Transformation Extender Advanced (formerly known as ITX & ITX-A) and Eliassen Lightwell
• Strong understanding of EDI communication protocols (e.g., AS2, FTP, SFTP)
• Perform application-upgrades and patch-management with minimal down-time
• SQL skills for research into application-level database-tables
• Cloud-based EDI solutions or integrations including containerization
• Implementation & understanding of SOC2 and/or SOX audit compliance-related needs
• Experience in incident and change management processes, preferably within an ITIL framework
• Excellent communication, troubleshooting and problem-solving skills
• Ability to work in a 24x7 rotational shift environment

Nice-to-Have Skills:

• Familiarity with scripting languages (e.g., Python, Shell) for automation and troubleshooting
• Experience with monitoring tools like NewRelic, Splunk, Nagios, or similar

What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITED
Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned