Company Description
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com
Job Description
- Responsible for handling calls/chat and providing required support.
- Identify and relate with various customer needs and scenarios,
- Conduct issue identification and problem-solving meeting customer needs and satisfaction,
- Provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner,
- Remain updated in client and internal processes, technology applications, utilities, and products,
- Utilize various internal and client-based tools and applications for customer management and servicing.
- Adhere to company policies and procedures.
Qualifications
- At least 3 to 12 months Customer Service Experience
- Good understanding of phone/email/chat etiquette.
- Ability to establish call control/multi-task chat queries.
- Effective time management and should have strong focus on schedule adherence and/or attendance based on previous employment/school records,
- Adaptability to change.
Additional Information
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