As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
About the Role:
We are seeking a highly skilled engineer for our Digital Operations Center (DOC) team. The ideal candidate has extensive experience managing end-to-end incident lifecycles, including monitoring, detection, resolution and communication in a 24/7/365 DOC environment. This role is critical for ensuring the stability, performance and reliability of our IT network and product services. The DOC, IT and product teams operate globally, requiring collaboration across regions and shift handoffs.
What You’ll Do:
Proactive Monitoring: Utilize a suite of internal dashboards to monitor key indicators such as support ticket volumes, IT infrastructure performance, and product/sensor health metrics. Your vigilance will help identify potential issues before they impact operations.
Incident Detection and Escalation: Swiftly identify and validate anomalies or incidents, determining whether they are indicative of underlying issues or expected behavior. Routinely handle Medium to High impact issues. Collaborate with site reliability engineering teams to accurately assess and escalate complex or critical incidents to Sr. DOC Analysts.
Team Coordination: Act as central point of contact for technology incidents. Use tools such as Pager Duty and Alert Media to escalate issues to the relevant teams, ensuring that incidents are addressed in a timely and efficient manner.
Communication: Maintain clear and effective communication with internal stakeholders, providing updates on ongoing incidents and their resolutions. Ensure that all relevant parties are informed of potential impacts and necessary actions. May require communication to executive-level stakeholders in collaboration with Incident Commander or Sr. DOC Analysts.
Documentation and Reporting: Keep detailed records of incidents, actions taken, and resolutions. Contribute to post-incident reviews and continuous improvement initiatives by providing insights and recommendations based on incident data.
Shift Management: Work in a rotational shift pattern to provide 24/7 coverage, including nights, weekends, and holidays, as part of the global "Follow the Sun" model. Ensure a smooth handover between shifts to maintain continuous monitoring and response capabilities.
Continuous Improvement: Primary focus will be on executing established processes and procedures; however, you will be asked to actively participate in the refinement of monitoring tools, processes, and protocols to enhance the effectiveness of the Digital Operations Center. Provide feedback to engineering teams on monitoring data and dashboard performance and usability.
What You’ll Need:
Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related field. Equivalent work experience will be considered.
Minimum of 6 years of experience in Digital Operations Center (DOC) or similar environment like NOC or IT Operations.
Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards.
Strong understanding of network protocols, systems, and infrastructure.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work effectively under pressure and manage multiple priorities.
Proficiency in scripting languages (e.g., Python, Bash), AI Ops is a plus.
Familiarity with ITIL practices and frameworks is desirable.
Familiarity with incident command system (ICS) principles and best practices in the technology industry
Relevant certifications such as CCNA, CCNP, or equivalent are preferred.
ITIL
This position may require shift work to ensure 24/7 coverage of the DOC.
Ability to work in a high-stress, fast-paced environment.
Work Location : Pune (Onsite)
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Benefits of Working at CrowdStrike:
Remote-friendly and flexible work culture
Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.
Top Skills
CrowdStrike Pune, Mahārāshtra, IND Office
Pune, India
